Business Improvement Officer
  • Employer: Hertfordshire County Council
  • Reference: ACS/22/177828
  • Published: Thu 06/01/2022, 15:52 PM
  • Closing on: Sun 30/01/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £25,000 - £34,999
  • DBS Check: No
  • Location: Countywide, Hertfordshire

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Business Improvement Officer

Job title: Business Improvement Officer
Location: Main base is Apsley, Hemel Hempstead and working from home flexibly in line with business and operational requirements. Travel to other locations in Hertfordshire may be required.
Salary range
: £25,481- £34,728
: 37 per week
: 2-year fixed term or secondment opportunity

Our vision: “To provide services of excellence to support d/Deaf, deafblind and sight impaired people of all ages to be independent, to have choice and control and to participate fully in society.”

Could you be the right person to help us deliver our vision of integrated health and social care across Hertfordshire? Could you help to improve the quality of life of our residents by supporting the implementation of the Sensory Strategy and focusing on collaborative approach to service design and delivery?

Job duties

We’re seeking to recruit to a fixed term Business Improvement Officer to support Hertfordshire Sensory Strategy (countywide), which seeks to address the gaps and integrate the commissioning and delivery of health and social care services for children and adult with sensory needs

We’re looking for a confident individual who is enthusiastic, self-motivated, and committed to improving outcomes for people with sensory needs. Experience of minute-taking at meetings, preparing agendas and tracking of risks & actions.

In addition to personal traits such as tenacity, resilience, creativity, and the ability to self-start, below are the top five competencies for a Business Improvement officer.


  • Strong collaborative skills -Evidence of creating good working relationships with a range of partners and stakeholders
  • Project information control -The Business Improvement Officers are the stewards of project information. You would be the first point of contact if anyone on the project wants the latest status, figures, actions, or issues.
  • Best practices - Best practices reflect the method, processes, standards, procedures, and tools of project management needed to work efficiently.
  • Quality control and assurance the areas in which every project support worker is involved include audits, reviews, compliance, health checks, gateways, and configuration management.
  • Project support - Support can come in many shapes and sizes, making the support officer indispensable. The nature of the role means you are often the center point for the project - along with the Sensory Strategy Development Manager.


The post holder will predominantly support Hertfordshire Sensory Strategy but may also support relevant joint working projects relating to sensory needs within HCC


About us

Sensory Strategy is governed by the Sensory strategic Partnership Board, consisting representatives across Adult Social Care, Children Services, NHS (providers and commissioners) and voluntary sectors to achieve better outcomes for people with sensory needs. The post will be working directly with the Development Manager (Sensory Strategy) and liaising closely with Sensory Services Team Manager and Head of Older People & Sensory Services.  

If you are applying for a secondment, please ensure that you have your manager’s permission before submitting your application.

For an informal discussion please contact:

  • Ryan Heard, Development Manager, Sensory Strategy, on 01992 558236 or

Closing date: Sunday 30th January 2022
Interview date: 3rd/4th February 2022 (subject to changes)


How to Apply

Please apply online via the link provided.

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