This Vacancy has closed.
Customer Services Officer (Parking)
  • Employer: Brighton & Hove City Council
  • Reference: orbis/TP/25328/16887
  • Published: Fri 31/12/2021, 23:59 PM
  • Closing on: Sun 23/01/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37
  • Salary: £20092 - £21748
  • DBS Check: No
  • Location: BN3 3BQ

Vacancy Location

More Information

Customer Services Officer (Parking)

Job introduction

Brighton & Hove is an exceptional City to live and work in. As a council, we are successful, commercially minded and forward thinking. Within Parking Services we have the drive, capacity and the resources to make things happen.

About the role

Would you like a career in Customer Service?

Are you a confident decision maker? 

Do you enjoy working as part of a team?  

There is an exciting opportunity for you to join Brighton & Hove City Council  in the Parking Appeals Team.

Our award winning Parking Services Group is looking for 2 new Parking Services Officers to join our busy, customer focused team.

Working as part of a team you will be required to respond, in writing, to Penalty Charge Notice appeals issued for parking contraventions.  You will receive training and the opportunity to achieve formal qualifications.

Attention to detail and reasoned decision making are crucial skills to this role.  

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our flexible working policies, generous leave entitlement, as well as access to the Local Government pension scheme and other staff benefits.

For more information, please email Karen Redmond, PCN Team Leader:

As part of your application, you will need to complete your education and work history and upload a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Supporting statement guidance ( as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.

Company information

We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, LGB, female or trans as these groups are currently under-represented in our Directorate workforce.