Horsham District Council are looking for a First Line Engineer to join our Customer and Digital Services Team, supporting the technology requirements across the Council providing a technical, professional and customer focused service.
As First Line Engineer, you will be involved in logging, investigating and updating incidents, whilst ensuring service is provided quickly and professionally. You will assist customers in person, by telephone and by email in a professional and articulate manner and be able to work to personal and team deadlines and targets. You should have a keen willingness to learn and develop skills and technical knowledge.
Responsibilities will include:
- To act as single point of contact
- To log and process reported incidents and work requests
- To handle new user on boarding and off boarding requests
- To take ownership of support enquiries
- To work alongside 3rd parties
- To provide administration support to the Customer and Digital Services
To succeed as First Line Engineer, you will have previous experience in a customer focused environment, you will be IT literate with knowledge of modern computer and communications technologies. You will be enthusiastic, and have excellent organisation skills, the ability to work under pressure and to deadlines, along with excellent customer care skills.
For an informal discussion about this role please call Claire Ward, Customer and Digital Support Manager on 01403 215441.
Horsham District Council encourages and supports their employees to have a healthy work life balance by supporting their professional development as well as offering 27 days’ annual leave plus bank holidays (pro-rata), a generous benefits package and an online platform offering discounts from online retailers. Staff are eligible to join a contributory pension scheme where the Council contributes 20% of pensionable salary. The Council also provides reimbursement for professional subscriptions and access to a car lease scheme. Most of our office-based roles have the potential for hybrid working, we are currently trialling a 50/50 home/office working model, subject to review.
If you would like to apply for the role, we highly recommend you show clearly within the ‘Experience Section’ of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview.