This Vacancy has closed.
Service Manager
  • Employer: Shelter
  • Reference: SHEL/22/178606
  • Published: Wed 12/01/2022, 11:39 AM
  • Closing on: Mon 24/01/2022, 23:30 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £37,999 pa + excellent benefits
  • DBS Check: No
  • Location: Birmingham

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Service Manager

Fixed term contract until 09 January 2025

Closing date: 24 January 2022 at 11.30pm

Does your experience of working in a social justice setting include managing and delivering contracts, partnerships or services, leading teams and line managing staff? Then join Shelter as a Service Manager and you could soon be playing a vital role at the heart of our Birmingham hub.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Shelter Birmingham is a dynamic city centre hub offering a holistic integrated advice and support service to the diverse residents of the city. We provide specialist advice and welcome 1000s of people a year, who can access a range of advice and support provision, including legal and housing/homelessness advice, a range of support services, including complex needs services. Our dedicated staff team is at the forefront, working in partnership to tackle poor housing and homelessness in the city and delivering Shelter’s strategy.

About the Role

Your key focus will be on managing and delivering a few large and complex external contracts (or a number of smaller ones) and playing your part in financial reporting and budget management. We’ll also rely on you to take responsibility for quality standards and lead on the operational delivery of local services. That will involve managing, inspiring and enabling a team to identify and address systems issues in your area and supporting the delivery of change and continuous improved, both within your hub and more widely across Shelter. It will also involve ensuring the voices of people with lived experience shape the design and delivery of our work locally. And, when it comes to identifying and contributing to development opportunities, getting involved in local networks and partnerships or deputising for the hub manager, again, we’ll count on you.

About you

Already with proven relevant experience that includes working in a strategic setting, you’re as comfortable managing budgets and financial reports as you are leading a team. You’re also skilled at using insight and evidence to manage performance and improve services and confident in your ability to manage change. Building and maintaining relationships in order to influence, both internally and externally, including with service commissioners/funders comes naturally to you too, plus you’re willing to share responsibility for health and safety on site and safeguarding within the hub.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

We will be sharing the interview questions with candidates shortlisted for an interview 3 days before the interview.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.