This Vacancy has closed.
Experienced Unit4/Agresso IT Support Agent – Remote working
  • Employer: Surrey County Council
  • Reference: orbis/TP/190393/22550
  • Published: Tue 10/05/2022, 13:43 PM
  • Closing on: Sat 11/06/2022, 0:59 AM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £40,227 per annum
  • DBS Check: No
  • Location: Reigate

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Experienced Unit4/Agresso IT Support Agent – Remote working

The starting salary for this role is £40,227 per annum, working 36 hours per week.

Surrey County Council are implementing Unit4 as a modern, intuitive, and flexible Software-as-a-Service Enterprise Resource Planning system. A significant programme of work is nearing completion to deliver the full implementation, including the configuration of the system, data migration and implementing required integrations with other Council systems. 

Unit4 will be supported by the in-house IT & Digital team at Surrey County Council. The team of ~16 staff is structured into:

  • Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management)
  • Service Improvement (change requests, release management and business relationship management).

We're recruiting for an initial 18-month fixed term contract with the possibility of converting to a permanent position. 

We're recruiting to both the Service Delivery and Service Improvement team and the positions may be required to flex between them according to customer demand. Surrey County Council welcome applications from people with: 

  • Experienced Agresso/Unit4 ERP system adminstrator with a focus on the mobile applications and Wanda elements of Unit4 ERP (MySurrey)
  • Solid ITIL4 experience of Release, SaaS Deployment, Service Desk, Service Request Management, Incident Management and Problem Management
  • A good understanding of the areas of HR, Payroll, Finance, Procurement, FP&A (Finance Planning & Analysis) and Security
  • Your understanding of Unit4 ERP configuration, SQL, system integration and automation will be essential in developing our ERP platform

Your experience of designing, developing, managing change and providing expert guidance to business users will be critical to building on the existing implementation of Unit4 ERP at Surrey County Council. 

Reporting to the Service Delivery Team Leader you will join the wider IT&D Service and work as part of a dynamic team with the autonomy to succeed in a lively, friendly environment. 

The role has 25 days annual leave. In addition, membership of the LGPS pension scheme and a full staff benefits programme. The Council operate a family friendly, flexible working policy and are proud to be a diverse organisation. The Council are committed to investing in their people and supporting every individual to achieve their full potential. 

The position is suitable for working from home. The role's base location is Surrey County Council's offices at Woodhatch Place, Reigate and you may be required to attend the office periodically. 

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Additional Information

This advert closes at 23:59 on Friday 10th June 2022.

Interview dates to be confirmed.

This is an 18-month fixed term contract/ secondment opportunity.

Contact Details

For an informal discussion please contact Daniel Satkunatheva at

We look forward to receiving your application, please click on the apply online button below to submit.


From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.