This Vacancy has closed.
Income Collection Officer
  • Employer: The Barnet Group
  • Reference: TBG001306
  • Published: Mon 06/06/2022, 16:27 PM
  • Closing on: Sun 19/06/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37.5 hours per week
  • Salary: Circa £30,961 per annum
  • DBS Check: Enhanced
  • Location: Colindale, Barnet

Vacancy Location

More Information

Income Collection Officer

Job Title:    Income Collection Officer (Rents)
Location:    2 Bristol Avenue, Colindale
Term:          1 year fixed term contract

The Barnet Group is currently seeking to recruit an 2 Income Collection Officer (Rents). The role will report into the Income Collection Manager (Rents) and will work closely with Barnet Homes, Opendoor Homes and temporary accommodation customers.

About the role:

Barnet Homes is responsible for tenancy management and income collection for 15,000 residents and is one of London’s largest boroughs. We are looking for a highly motivated and enthusiastic person to join the Income Collection Service.  You will be responsible for rent collection, tenancy sustainment and income maximisation. 

We are looking for someone that can provide great customer service and make a real difference to our customers’ lives.  Whilst working within the Income Collection Service, you will be required to network and work across teams as well as develop relationships with our external partners.  The ability to resolve complex arrears cases, without eviction is key to the service we provide and you must be able to demonstrate your ability to problem solve, work flexibly be innovative and self-motivated.

The Barnet Group have a strong supportive working environment set up to help develop your skills and reach your full potential. As part of our package there is a competitive salary and a choice of flexible benefits. There is a strong feeling of community within the Barnet Group with a welcoming work environment. This is the ideal opportunity for candidates who are looking to start a career in both the housing and public sectors.

The Barnet Group is a dynamic organisation, always looking for innovative and fresh ideas to tackle the challenging situations we face every day. If you think you’ve got what it takes to be part of our team, we’d like to hear from you.

We are looking for someone who has the following skills and attributes:

  • Excellent communicators who will give clear and concise advice to customers
  • Good listeners who will be empathetic when helping customers facing challenging personal circumstances
  • Quick learners who will be motivated to take ownership of their workload and think innovatively to find solutions for their customers’ needs
  • Knowledge of the housing sector or housing law is desired but not essential


You will receive a Flexible benefit allowance of 5% of your base salary. Flexible benefits are hosted by AON and will allow you to choose from a variety of benefits.

Currently the Income Collection Service is located at 2 Bristol Avenue, Colindale.