This Vacancy has closed.
Call Centre Operator (Older Persons)
  • Employer: Housing and Communities
  • Reference: HSG/22/194958
  • Published: Wed 11/05/2022, 10:10 AM
  • Closing on: Thu 30/06/2022, 23:55 PM
  • Working Pattern: Evenings, Nights, Part Time, Weekends
  • Hours: 30 hours per week, Shift pattern
  • Salary: Starting salary £26,340 pro rata with potential progression to £28,509 pro rata on achieving designated skills and experience inclusive of shift allowance 
  • DBS Check: No
  • Location: Council Offices, Campus East, Welwyn Garden City AL8 6AE, Hertfordshire

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Call Centre Operator (Older Persons)

Call Centre Operator (Older Persons)

Up to 12 month fixed term contract

Starting salary £26,340 pro rata with potential progression to £28,509 pro rata on achieving designated skills and experience inclusive of shift allowance 
30 hours per week
Shift pattern covering 24 hours a day, 365 days per year

Are you a good listener, are you cool and level headed in a crisis, are you passionate about providing life enhancing services to elderly and sick residents of Welwyn Hatfield. If so, this is the role for you.

Here at Welwyn Hatfield, we pride ourselves in the services we provide to the some of the most vulnerable residents in the Borough. Our team plays a key role in promoting independence and ensuring our customers can remain in their homes and live independently for as long as possible.

Our Communication Centre provides an emergency service to around 7000 households, 24 hours a day, 365 days a year. You will be joining a busy team to provide emergency support to our community. You will be working alongside the wider Independent Living Team, supporting the Independent Living Officers / Mobile Wardens who are based out in the community in providing the very best service to our residents.

You will offer reassurance, assess situations and ensure that the appropriate services and personnel attend the scene of the emergency. Outside of office hours, you will also be the first point of contact for all council emergencies including repairs.

With experience of working in a pressurised environment, you will be able to deal calmly and tactfully with all kinds of calls and will be sensitive to the needs of the callers and have a genuine interest in their well-being.

Working a shift pattern that covers 24 hours a day, 365 days a year, you must also be able to cover overtime shifts, often at short notice. This will include day, evening and overnight shifts. The shift times are:

  • 6:00 - 12:00
  • 12:00 - 18:00
  • 18:00 - Midnight
  • Midnight - 6:00

Welwyn Hatfield Borough Council pride themselves on their commitment to their people – striving to ensure that each and every employee feels valued and happy in their work. Employees are empowered to influence and transform the services they deliver, no matter what level they’re at.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.