This Vacancy has closed.
Helpdesk Coordinator
  • Employer: Peabody
  • Reference: P/22/195780
  • Published: Mon 16/05/2022, 9:18 AM
  • Closing on: Fri 27/05/2022, 17:00 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £27,000 - £28,000 per annum
  • DBS Check: No
  • Location: Waterloo, Southwark

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More Information

Helpdesk Coordinator

This is an exciting opportunity for an experienced Help Desk Coordinator to work on a 12 month fixed term contract, to work alongside one other coordinator, in an existing friendly, motivated helpdesk team.

The Facilities Helpdesk Coordinator will be responsible for managing service requests and incidents raised to the helpdesk function and liaising with the respective Facilities team member and contractors to ensure reactive and planned works are completed in adherence to our internal and external SLA’s. The FHC will be responsible for ensuring works are managed effectively from start to finish whilst keeping all parties informed in regards to status.

Opportunity and potential to extend employment to a permanent role, depending on circumstance/performance/attitude/ambition

Keys skills/experience

  • Strong interpersonal skills
  • Good communication skills (written & verbal)
  • Ability to interpret data and problem solve
  • Self-motivated and able to work on own initiative in a team environment.
  • Collaborative and influencing skills
  • High level IT skills (MS Office) and generally good technological awareness
  • Demonstrate a commitment to continued profession development
  • Ability to work under pressure and meet deadlines and targets


At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply.

Our mission is to help people make the most of their lives and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers. We actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.