This Vacancy has closed.
Governance and Assurance Manager
  • Employer: Pensions Ombudsman
  • Reference: PO/22/196125
  • Published: Tue 17/05/2022, 16:38 PM
  • Closing on: Sun 05/06/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £39,203
  • DBS Check: No
  • Location: Westminster

Vacancy Location

More Information

Governance and Assurance Manager

The Pensions Ombudsman has an opportunity for a Governance and Assurance Manager to join our team based in Canary Wharf (with up to 80% homeworking after initial induction). You will be working on a full or part time basis, initially on a fixed term contract to end March 2023 and in return, you will receive a competitive salary of £39,203 per annum.


Who are we?


When someone has tried to resolve a problem with their pension and isn’t satisfied with the outcome, that’s where we can step in and help.


As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding and enforceable in court.


Our work can be challenging and high-profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair and totally independent.


About the role of our Governance and Assurance Manager:


This role supports the provision of the highest quality governance to the Corporate Board, Executive Team and supporting Committees. Reporting to the DCOO (Corporate Services), the role works with Chair, Ombudsman, and other senior staff to maintain a strong and effective governance and assurance framework, providing governance advice and ensuring compliance with recommendations from internal auditors.


Responsibilities of our Governance and Assurance Manager:


Act as secretary to the relevant programmes of meetings (Corporate Board, ARC, Exec), to include developing an integrated meeting plan, setting appropriate agendas, compiling pre-meeting reports, and detailed accurate minute taking oversee the timely distribution of papers.

Ensure that all action points arising from meetings are appropriately tracked and completed in a timely manner.

Ensure that reports are brought to the relevant committees according to agreed schedules, progress chasing with colleagues across the organisation as required

Ensure the publication of minutes both internally and externally, as required.

Oversee implementation of the Corporate Board Engagement Plan, planning events, sharing information, and ensuring the plan is progressed.

Work with the DCOO on wider governance and assurance projects, taking the lead when appropriate and building relationships with wider stakeholders such as the DWP Sponsorship Team, internal auditors, and contract suppliers.

Maintain an ongoing register of risks and assurance requirements, reporting periodically on progress through the DCOO (CS).

Work with the Data Protection and Digital Security Officers to ensure appropriate handling of material and information, providing support when incidents occur.

Line-manage the Personal Assistant to the Corporate Board & Operational Executive.

Experience we’re looking for in our Governance and Assurance Manager:




Managing and servicing a formal committee structure.

Accurate minute taking of formal governance meetings.

Achieving successful organisational governance through liaising with senior internal and external stakeholders.

Working within a formal risk and assurance framework.

Identifying, recommending, and implementing business improvement initiatives



Working with data protection colleagues to ensure data protection compliance

Line management or coaching of less experienced staff.

Experience and/or awareness/interest in the pensions industry

We offer a range of benefits, including a defined pension scheme, 27.5 days of annual leave and flexible working.


We will shortlist and interview on a rolling basis, without waiting for a set closing date. Therefore this vacancy may be withdrawn at short notice.


We will be asking candidates who are selected for interview to participate in a written test prior to interview. Therefore, the process will take approximately 2 hours for the test and the interview.


All applicants must have a right to work in the UK and be prepared to be security cleared to Baseline Personnel Security Standard, which requires a basic disclosure from the Disclosure and Barring Service.


TPO is a Disability Confident accredited employer.


If you feel that you have the skills and experience required to become one of our Governance and Assurance Manager please click ‘apply’ today. We would love to hear from you!