This Vacancy has closed.
Director of Services
  • Employer: Shelter
  • Reference: SHEL/22/196397
  • Published: Thu 19/05/2022, 10:01 AM
  • Closing on: Thu 23/06/2022, 23:30 PM
  • Working Pattern: Full Time
  • Hours: 37.5 hours per week
  • Salary: c. £100k
  • DBS Check: No
  • Location: Flexible with home-based option – regular travel to London required, Corporation of London

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Director of Services

Location is flexible – can be home based, Shelter office based or a combination, regular travel to London and other locations expected

Shelter is working to mitigate the acute effects of the housing emergency, and to eliminate its underlying causes. Day by day, we fight housing injustice, secure housing rights where they are under threat, and work to change the national conversation about the right to a home and the provision of social housing. Everything we do is directed towards a strategic goal of system change. We’re doing this not only through our campaigning and policy work, but also through the provision of an incredibly broad range of services: from helplines to professional advice and training, legal support to local community groups, our employees and volunteers across England are building a formidable body of action and influence that’s changing the way we think and talk about home.

Our retiring Executive Director of Services, Alison Mohammed, has built a high-performing, experienced and committed team, which is constantly evolving in response to the changing profile of need. As we enter the second period of our 10-year strategy, we’ve achieved a huge amount, but there’s always more to do. So we want to appoint an equally ambitious successor who can build on our recent transformation and progress, and keep us at the forefront of innovation in the sector. It’s a big job – possibly one of the most complex in Shelter, with a number of challenges and intersecting risks – but it’s also a role in which you’ll have an immediate, direct impact on making life better for many thousands of people each year.

Candidates will be experienced, self-aware, resilient and proven leaders within a comparable organisation. Your professional credibility will be derived from a record of sustained achievement in delivering services that promote social justice and human flourishing. A sophisticated understanding of the safeguarding challenges we face is essential. We’re looking for creativity and examples of radical rethinking, because without that skill we won’t get where we need to be; but you’ll also be a measured, emotionally intelligent and collegiate leader. You’ll exemplify continual learning and development, and will model our values of trust, inclusion, compassion and fearlessness, with equity and a focus on lived experience at the heart of everything you do.

At Shelter we are united by our purpose to defend the right to a safe home; our enemy is the social injustices at the core of the escalating housing emergency. We believe to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our hiring decisions we take pride in our aspiration to be inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. We particularly welcome candidates from minoritised ethnic backgrounds and/or other marginalised identities, including those with lived experience of the housing emergency.

To find out more, visit For an informal discussion, please contact Robert Muncaster or Aino Betts at Cadence Partners on +44 20 7947 4960 or email If you require the candidate materials in an alternative format, please request it in your initial contact.

Closing date: 23 June 2022.