This Vacancy has closed.
Travel Care and Support Officer
  • Employer: Royal Borough of Kensington and Chelsea
  • Reference: RBKC/22/196797
  • Published: Fri 20/05/2022, 16:02 PM
  • Closing on: Sun 05/06/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £32,301 - £35,949 per annum
  • DBS Check: Enhanced
  • Location: Kensington & Chelsea

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More Information

Travel Care and Support Officer

About Us:

Explore a fulfilling role this is quite unlike any other.

If you're looking for a role where no two days are ever the same, then you will thrive in the Children’s Services team within the Royal Borough of Kensington and Chelsea. Here we celebrate an innovative and creative approach to delivering the best possible services for our local families, working in collaboration to create exceptional shared services with our friends at Westminster City Council, thereby ensuring every pound is being well spent. When making decisions, we put people at the very heart of our ideas, and we are unashamedly ambitious in our determination to give everyone a great quality of life. 

The Role:

As a member of our bi-borough Children’s Commissioning Directorate, you will play an instrumental role in delivering excellent passenger transport for Children’s Services, SEND, and Adults’ Services across the two boroughs. With a focus on understanding the needs of vulnerable adults and children, you will help us design, monitor and improve these services, seeing to it that our passengers are able to reach their destinations safely, while being treated with dignity and respect. Working closely with service users and their families, you will handle everything from requests for transport through to communicating with suppliers and operators to resolve challenges and deal with financial tasks. We take a proactive approach to ensuring our contractors are meeting our expected standards, so you will also conduct site visits and inspections, where you will monitor these services in use, identify potential risks and report back with your observations on performance. You will also be tasked with ad hoc projects including tendering activities and securing quotes, and you will be willing to take part in our rota that covers out-of-hours bookings. 

Please refer to the Job Description for more information

About You:

This is a great role for a highly enthusiastic, organised and efficient individual who takes great pride in delivering fantastic customer service. Coming from a relevant background such as an operational role in a transport or care team, or with customer service and logistics experience, you will be able to make rapid decisions when under pressure – anything from staff and fuel shortages to congestion will require an alternative approach! As you will need to develop good relationships with suppliers, we will expect you to have comprehensive verbal and written communication skills, and you will have plenty of empathy when working with service users. Hardworking and ambitious, conscientious and unflappable, we want you to get on with the job at hand, so we will also expect you to have good numerical, IT and data analysis skills, with the willingness to provide general office support. This will include, minute-taking and meeting-arrangement. Above all else, you will have a genuine interest in improving the life outcomes of vulnerable adults and children. 

As you will occasionally be working outdoors, you won't mind occasionally getting a little bit cold or wet! But regardless of the weather, you will find a deeply fulfilling role in which you will have the opportunity to make a real difference to our service users’ lives. We will also support you with a competitive benefits package, plus plenty of training and development opportunities.

We reserve the right to close this vacancy early if we receive a high volume of suitable applicants

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

If you experience difficulties with the recruitment application process, please contact the recruitment team by email: