This Vacancy has closed.
Temporary Accommodation Support Officer
  • Employer: Lancaster City Council
  • Reference: 33_22
  • Published: Wed 08/06/2022, 14:55 PM
  • Closing on: Wed 06/07/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £24,920-£30,095
  • DBS Check: Enhanced
  • Location: Morecambe Town Hall , Lancashire

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Temporary Accommodation Support Officer

An exciting opportunity has arisen within the Housing Options Team, the post is part of the Frontline Team, providing advice and assistance to clients who present to the Service as either homeless or at risk of becoming homeless.  The postholder will focus on applicants presenting to the authority who are placed into temporary accommodation whilst their homeless application is being assessed.   The key objective will be to manage and support clients in temporary accommodation and assist with move on from temporary onto more suitable alternative accommodation. The post holders will be required to produce innovative solutions to help households find alternative accommodation.

You will have some experience of working in a support role with a general knowledge of homelessness legislation and code of guidance.  You will also have a good understanding of preventing homelessness with a particular focus on the private rented sector including knowledge of relevant housing laws and good practice. 

The post holder will need to have the skills to support people with varying degrees of needs to help access services.  You will also help with practical day to day support and offer referrals into other specialist services to prevent longer term homelessness whilst at the same time promote independence.  As part of a very busy team you will have excellent team-working skills, the ability to produce innovative solutions and be forward thinking to help develop the service. The post holder will be required to provide excellent outcomes for vulnerable clients, and high-quality customer service. 

The post holder will have the ability to work under pressure in what can be a busy environment. The post holder will have the ability to prioritise workloads and be able to work in a person-centred, holistic way.

Earlier this year Lancaster City Council unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing carbon emissions.

A full current UK driving licence is essential, as the post holder will be required to carry out home visits.  Reasonable adjustments can be made for those who are unable to drive due to a disability.

The hours of work for this position are 37 hours per week, working Monday to Friday 9.00 until 5.00 pm.  The Council currently operates a Flexible Working Hours Scheme which applies to this post dependant on the operational needs of the service. This post is based at Morecambe Town Hall but the post holder will be required to operate from other Council sites within the District.

The successful applicant will be subject to an enhanced clearance with the Disclosure and Barring Service.

You will be required to undertake Standby duties to cover out of hours work on a rota basis.  

Excellent benefits include: A Local Government Pension Scheme (the Council makes a 15.5% contribution). Discounted gym membership and discount on days out, activities and retail.

                                                     Closing date: 6th July 2022

                                      Interview date:  week commencing 11th July 2022