This Vacancy has closed.
Customer Service Advisor
  • Employer: Lancaster City Council
  • Reference: 48_22
  • Published: Thu 09/06/2022, 12:53 PM
  • Closing on: Thu 23/06/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £19,264-£20,444
  • DBS Check: No
  • Location: Morecambe Town Hall , Lancashire

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Customer Service Advisor

This post is full time permanent position.

Lancaster City Council are pleased to offer a great opportunity for an enthusiastic, confident, and self-motivated individual to join our Community Hub as a Customer Services Advisor.

Our Community Hub was established in March 2020 in response to the pandemic and has been at the forefront of supporting our residents 7 days a week.

The hours of work for this position are 37 hours per week, working 5 days out of 7, including evening and bank holiday work.  You will be based at Morecambe Town Hall although the candidate may be required to work at other locations throughout the district, including working from home.

The Council currently operates an excellent Flexible Working Hours Scheme which applies to this post. Subject to the needs of this business, this may allow employees to work between the hours of 6:00am-10:30pm. 

Last year Lancaster City Council unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing carbon emissions.

Please note the Council is currently reviewing its pay and grading structure and the salary may be subject to change.

The successful applicant will be subject to an enhanced clearance with the Disclosure and Barring Service.

We are a Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community.

Excellent benefits include: A Local Government Pension Scheme (the Council makes a 15.5% contribution). Discounted gym membership and discount on days out, activities and retail.