The starting salary for this role is £40,227 per annum for working 36 hours per week.
This a hybrid-working role within the county of Surrey and your work location will be discussed and agreed at interview stage.
The Financial Assessment & Income Collection Team is currently looking for an Assessment & Income Manager.
About the role
Working alongside a team of Assessment & Income Managers, you will lead a small high performing team responsible for financial assessments, welfare benefits advice and the collection of Adult Social Care charges. We are looking for someone to support the continued development of our Assessment & Income Collection service, ensuring delivery is of high quality and in line with the Council’s statutory duties and charging policies.
At the same time, we are striving to provide residents with digital tools to enable them to self-serve online and are planning how we can best manage the anticipated increase in demand for services in light of the forthcoming social care charging reforms. Working alongside the Lead Manager for the service, you will have a crucial role in supporting the implementation of a more digital approach with a view to improving the resident’s journey.
We are looking for a passionate, experienced manager to join our enthusiastic and ambitious management team. A broad knowledge of either Care Act charging legislation or debt recovery principles would assist you on starting this role, but a management background in technology for example with the ability to learn at pace will also be considered.
Critical to this role is having effective people and performance management skills, to provide direction, motivate and inspire the team to be the best they can be. The ability to analyse data to support reflective performance conversations around best practice is required. You will also be able to manage self, be self-aware and understand the impact of work on self and others, with the mindset of responding constructively to challenges.
Your leadership style will maximise the opportunity for personal and staff development. You will continuously strive to drive up the quality of service provision and the collection rate of care charges, whilst ensuring Surrey residents are provided with comprehensive information on paying for care.
Your team will be co-located with Adult Social Care and Finance staff in various settings across the county and your location preference can be discussed at interview. Rest assured we encourage agile working to support you in the delivery of your work. If you have a flexible can-do approach then we would love to hear from you.
At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.
This job advert closes at 23:59 on Monday 27th June 2022.
The hiring team plan to hold interviews on Monday 4th July 2022.
This is a 24 month fixed term contract / internal secondment opportunity.
Internal applicants – please ensure you have discussed this secondment opportunity with your current Line Manager and have their agreement before you submit your application.
An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) will be required for this role.
For an informal discussion please contact Dan De Rosa on 07870 169046, or email firstname.lastname@example.org.
We look forward to receiving your application which should consist of a CV and separate personal statement that is tailored for this role (no longer than two sides of A4 please). Your personal statement gives you the opportunity to tell us about yourself, your skills and experience, and why this is the job for you.
Please click on the apply online button below to submit.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.