This Vacancy has closed.
Business Support Officer
  • Employer: Hertfordshire County Council
  • Reference: HCC20064
  • Published: Wed 15/06/2022, 13:40 PM
  • Closing on: Sun 26/06/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £28,226 pa
  • DBS Check: No
  • Location: Countywide, Hertfordshire

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Business Support Officer

Be part of our highly skilled and motivated team, which provides excellent customer service, websites and digital projects.

The role leads our high-performing blue badge and free school meals services, providing direction, guidance, and support to the team processing these applications in our Customer Service Centre (CSC).  You’ll also have a varied range of additional customer service-related projects to be involved with.

We’re looking for an experienced customer focused professional with a passion for delivering excellent end to end services.  You will need to be a strong communicator comfortable working with a large network of staff across the council, as well as interpreting and working to central legislation.  

You will be a creative problem-solver with project management skills and experience, as well as being used to a fast-paced and dynamic environment where you can manage conflicting priorities.

You’ll lead on blue badge and free school meals services:

  • Project manage and implement new free school meals system.
  • Provide guidance, support and training to CSC
  • Support customer service (web team) to respond to escalated enquiries.
  • Assess and deliver any national policy changes
  • Provide statistical analysis and share with stakeholders
  • Write communications and web content - inc to schools and promoting online applications
  • Lead on annual free school meal application renewals and academy charging processes
  • Provide support on additional customer service related topics which may arise.
  • Manage the blue badge budget

We’ll give you training and support to deliver in this varied and exciting role.

Closing Date: Sunday 26th June
Interview Date: Friday 15th July

For an informal discussion and more information please contact: Steven Basta on 01992 555872.