Client Support Officer (Housing Services)
Fixed Term Contract – 2 years.
Hybrid Working Applicable for this role (a mixture of home and office based working)
We have an exciting opportunity to join our Adaptations Team within Housing Services. We are looking for someone who can liaise with range of customers completing application forms and documentation. The role will ensure a smooth progress of DFG (Disabled Facilities Grant) applications and work with departments/organisations to ensure clients and customers receive the best support and advice possible and are kept informed of the progress of their application.
The ideal candidate will need will understand the importance of Customer Care and have experience working within a customer focused team. You will be able to deal with clients face to face, by phone and via email. Having a good track record of completing tasks efficiently, accurately and meeting tight deadlines are also essential for this role.
Interviews anticipated end of June 2022 and will be held remotely.
Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.
It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.
Applications will be accepted until midnight on the closing date.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.
Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.
All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page.
The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.