Control Centre Operator
  • Employer: Folkestone & Hythe District Council
  • Reference: GL&SD/22/205317
  • Published: Wed 20/07/2022, 16:34 PM
  • Closing on: Fri 12/08/2022, 12:00 PM
  • Working Pattern: Evenings, Full Time, Nights, Weekends
  • Hours: 37 hours per week
  • Salary: £23,744 - £31,663 (Grade D/E) Dependent on skills and qualifications.
  • DBS Check: Enhanced
  • Location: Civic Centre, Castle Hill Avenue, Folkestone, Kent, CT20 2QY / Flexible , Kent

Vacancy Location

More Information

Control Centre Operator

Experience the extraordinary with a move to Folkestone & Hythe District Council.

While our purpose built control centre is in the heart of Folkestone, with easy access to transport links, local shops, entertainment facilities and the seafront, we have an agile working culture that supports and encourages flexible and home working where possible. Recognised by Best Companies as an outstanding organisation to work for, we have a real focus on staff engagement, health & wellbeing and development, and offer a benefits package that includes corporate membership and reward schemes, an Employee Assistance Programme and access to the Local Government Pension Scheme.

We are currently seeking to recruit a dedicated and professional Control Centre Operator.  The working environment is a busy 24 hour Control Centre, where the team monitor Lifeline Clients and deal with out of hour’s duty officer calls. We are there to provide support, advice and action an emergency response should the call demand it.

The service operates 24 hours a day, 7 days a week, 365 days a year. You will need to be flexible and work a range of shifts on a rota basis, including night shifts.

While previous Control Centre experience is not necessarily essential, you will certainly need to have some administrative and customer service experience, particularly over the telephone. Attention to detail is critical and you will have the ability to operate on your own initiative, taking a pro-active approach to problem solving and responsibility for resolving issues. But above all else you will possess excellent communication and interpersonal skills, and be as passionate about a customer oriented approach as we are.

For an informal discussion about this role please contact Dee Elson on 01303 853193 or email

Appointment to this post is subject to receipt of satisfactory enhanced disclosure check from the Disclosure and Barring Service.

Closing date for all completed applications 12:00pm on 8th August 2022

How to Apply

Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.

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