Visitor Experience Assistant
  • Employer: Royal Borough of Kensington and Chelsea
  • Reference: RBKC/22/205474
  • Published: Thu 21/07/2022, 15:38 PM
  • Closing on: Sun 14/08/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £23,838 - £26,064
  • DBS Check: Enhanced
  • Location: Royal Borough of Kensington and Chelsea, Town Hall, Hornton Street, Kensington & Chelsea

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More Information

Visitor Experience Assistant

Welcome to your new career in museums and heritage.

About Us

The Royal Borough of Kensington and Chelsea manages two of the most important house museums in London: Leighton House, the former studio-house of the Victorian artist Frederic, Lord Leighton; and Sambourne House, home of the legendary illustrator Linley Sambourne and a rare example of the 'House Beautiful' style of the late nineteenth century. Having completed an £8 million refurbishment of Leighton House that will offer an improved visitor experience, we are getting ready to re-open both properties in Spring 2022. 

The Role:

If you have experience in customer service and a passion for arts and culture, you could be part of our enthusiastic team. You will welcome people to these two unique and inspiring heritage environments, engaging visitors and ensuring they have a safe and enjoyable experience. It is a role that offers exposure to every aspect of running a heritage attraction, from online ticketing to curatorial work, stocking a museum shop to managing health and safety issues.

Please refer to the Job Description for more information.

About You:

This is an entry-level role but some experience of working in customer service is essential. If you have studied arts, culture or history, so much the better. Highly organised with precise attention to detail, you will have good IT skills and a willingness to learn. You must be able to prioritise your own workload and work as part of a team. Good written and spoken communication skills are essential.  

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s alone will not be considered for this role. 

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.


Application process

Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.

You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

If you experience difficulties with the recruitment application process, please contact the recruitment team by email:

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