This Vacancy has closed.
HR Operations Administrator
  • Employer: Royal Borough of Windsor and Maidenhead
  • Reference: REQ01397
  • Published: Fri 22/07/2022, 9:39 AM
  • Closing on: Sun 07/08/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £20,002 - £22,936 per annum
  • DBS Check: No
  • Location: Maidenhead, Berkshire

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HR Operations Administrator

The Royal Borough of Windsor and Maidenhead HR Service is about to embark on an exciting period of change. Here in HR, we are about to begin enhancing our existing HR Information System (HRIS) alongside undertaking a strategic review of our current provision. It is our mission to bring about real improvement to our employee and customer journeys, whilst also supporting managers and the wider organisation in delivery of its goals and values.  We are looking to fill several roles to support us during this period of development. We want individuals who are motivated to provide great customer service, have a passion for doing things the most efficient way possible and have the desire to be part of a fantastic team of individuals working towards a shared goal.

We are recruiting for two HR Operations Administrators. Are you a customer focused individual with a passion for technology? Do you have experience of working in a helpdesk environment? Are you looking to enter the world of Human Resources? This could be the role for you.

The HR Operations Administrator undertakes the role of first line support for the organisations’ HR system iTrent (HRIS), basic administration of HR and Payroll transactions and will also be responsible for providing analytics to RBWM and its partner organisations.

Key Responsibilities of the role include:

  • Supporting users with login issues and online claim processing through iTrent
  • Dealing with customers over the phone via a dedicated support line, emails and face-to-face
  • Use our dedicated reporting software Business Objects to provide accurate analytics
  • Processing of contractual changes and creation of associated HR documentation
  • Processing of payroll timesheet
  • Assist in internal and external auditing

The right candidate will:

  • Have a customer focused approach.
  • Be self-motivated and have a desire to improve.
  • Be adaptable to change.
  • Able to manage your workload with timescales.

Exposure to iTrent HR/payroll systems and HR data would be a definite advantage, however training will be provided for the right candidate. Applicants should be prepared to demonstrate their experience of delivering excellent customer service, as well as Word/Outlook as part of the interview process.

The post is 37 hours per week, over 5 days, with some flexibility required during busy periods. This post is initially a 1-year fixed term contract with the possibility of an extension.

If you wish to discuss this position informally, please contact Nick Middlemiss on 01628 685865.


If you are interested in this position please apply as soon as possible as we are interviewing candidates as they apply, once we have successfully appointed to position the advert will removed.