Local Support Technician
  • Employer: Brighton & Hove City Council
  • Reference: orbis/TP/128304/25736
  • Published: Fri 15/07/2022, 0:00 AM
  • Closing on: Mon 10/10/2022, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 37
  • Salary: £25927 - £27514 (Pay Award Pending)
  • DBS Check: No
  • Location: Bartholomew House, Brighton

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More Information

Local Support Technician

Job introduction

Working pattern: Full-time or Term-time only, dependent on candidates preference.

Interview date(s): Week Beginning Monday 17th October

For an informal discussion, please contact Kate Glover on 07795 335641

About the role

Schools ICT (Orbis IT & Digital) are excited to be offering an excellent opportunity for a 1st Line Local Support Technician role within our ever growing, friendly and hardworking team. Primarily supporting our customers onsite, you will require a broad spectrum of knowledge, friendly can-do attitude and the ability to work in a team. Together we will ensure our customers benefit from an effective, efficient and professional ICT support service through onsite customer support visits, as well as using a variety of remote technologies when working from our Service Desk.

A large element of this job is building professional relationships and delivering high quality customer service. You will be liaising regularly with customers, working closely with fellow team members and organising your workload to provide a rich experience for our customers. Naturally, you will need proven ICT skills, but equally important is the ability to communicate well at all levels.

We operate in a mostly Microsoft Windows environment, but cover anything from Desktop Support, Basic Networking, Audio/Visual, Software Installation, iPads, Maintenance and Monitoring. This includes working with Apple Mac and Chrome devices. You will also need working knowledge of basic server functions such as Active Directory and Group Policy.

Microsoft/Google Certifications and experience in an ITIL environment are desirable, but not essential.

Our customers are all different types of Public Sector organisations and charities. The vast majority are within the Education sector. This role involves frequent daily travel in rural and urban areas across the Orbis operating area (Primarily within Brighton & Hove), supporting our school-based customers. Typically you will be assigned a group of customer sites to support and regularly visit. However, travelling to support other customers and colleagues for larger projects and major incidents will also be required. We have customers throughout the South East and therefore welcome applicants from this broad geography.

Applicants must clearly demonstrate how they will meet the travel requirements of the post. Local Support Technicians travel in their own vehicle and are reimbursed at the standard council "per mile" rate.

Further details about the role can be found in the listed job description.

Please read our Apply for a job at the council (brighton-hove.gov.uk) pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to complete your education and work history and upload a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to http://www.gov.uk/disclosure-barring-service-check. Please note that we require evidence of an overseas police check if you have lived or worked abroad.

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Work Permits: We may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Visas and Immigration (UKVI) Points-based Immigration System. Please see Gov.uk for more information on the Skilled Worker Visa.

Part office / part home – hybrid -  We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

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