This Vacancy has closed.
Library and Resident Contact Advisor
  • Employer: Royal Borough of Windsor and Maidenhead
  • Reference: RBWM1/22/205952
  • Published: Tue 26/07/2022, 12:30 PM
  • Closing on: Sun 07/08/2022, 23:55 PM
  • Working Pattern: Flexible Hours
  • Hours: 19 hours per week
  • Salary: £20,002 - 22,936 per annum pro rata
  • DBS Check: Enhanced
  • Location: Windsor & Maidenhead, Berkshire

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Library and Resident Contact Advisor

We have exciting opportunities in our Contact Centre Team, for full and part time staff who are responsible for answering phone calls on a complete range of council services and digital interactions from residents.

Full training will be given and we are seeking self-motivated, professional, friendly, enthusiastic, customer focused individuals to join our highly motivated and friendly team.

You will be working in a highly pressurised and at times challenging environment; you will be our first point of contact for our residents and must be able to communicate in a clear and friendly manner.

 You will be required to log, resolve and escalate all enquiries putting our customer’s needs first at all times.

 Ideally, you will have worked in a customer service environment and will be educated to GCSE level /NVQ Customer Care level 2 standard, or equivalent, with excellent communication and IT skills.

Flexibility is essential.

For further information or an informal discussion please contact Katie Blair Team Leader on 01628 683828 or one of the Supervisors on 01628 683816