This Vacancy has closed.
Operations Manager – Housing Needs
  • Employer: Reading Borough Council
  • Reference: ENS/22/206772
  • Published: Tue 02/08/2022, 10:49 AM
  • Closing on: Tue 23/08/2022, 10:49 AM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £49,702 - £53,287
  • DBS Check: Yes
  • Location: Reading, Berkshire

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Operations Manager – Housing Needs

Operations Manager – Housing Needs


Full time 37 hours

Ref: DEN0780

RG9 – scp 45-48

£49,702 - £53,287

It’s an exciting time in Reading’s Housing Needs Service.  We are currently undertaking a project to modernise our services for which we have big ambition to provide innovative and creative solutions to housing need, in the context of a customer focused and person-centred culture.

Central to this is having the right people supporting the delivery of our ambitious and award-winning services. We are looking to strengthen our team with several key new roles which we need to support the service to drive transformational change.

The Housing Needs Service sits within the Housing and Communities Team, where we are all passionate about the people who live in our town. Our broader vision is for everyone to have the opportunity to live in a good quality sustainable home within in a lively and thriving neighbourhood.

Working with partners is key to the success of the service, being resourced effectively to co-produce opportunities and build on best practice with other local authorities, housing providers, the private sector and the community and voluntary sector is key to bringing the most benefit to our customers.

We support hybrid working, it’s important to us that working arrangements are designed to enable our employees to excel and within this role you’ll have the opportunity to work in a way that suits your lifestyle.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

About the role

This exciting role is key to ensuring that Reading is innovative, solution focused, and customer centred in our approach to tackling housing need. It is intended that you to bring a fresh approach to how we prevent homelessness, working closely with a range of teams to bring your vision into action.

Reading is a vibrant town with a strong economy, however access to affordable housing remains a challenge for many residents. You will work with a range of teams to explore opportunities to tackle housing need and use your expertise to support the development of housing in Reading into the future.  

You will be responsible for the leadership, management and performance of the Homelessness Prevention Team, the Housing Needs Access Team and the Voids and Lettings team, leading on the strategic planning and operational delivery of the services, providing a vital management link between the development of Housing policy and operational delivery.

Your leadership will ensure that individual’s housing needs are assessed in line with the requirements of relevant parts of the Housing Act, responsibility for the Local Authority’s delivery of the Allocations Scheme and responsibilities delivered by Homelessness Prevention Teams.

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:

Work Together as one team - champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading

Drive Efficiency - create an environment in which resources are used efficiently and employees’ skills are developed and used effectively

Be Ambitious - aspire to deliver excellence and inspire and support others to reach their potential

Make a Difference to Reading - inspire a culture in which the customer is the focus and where change is welcomed as an opportunity

About you

You will be pivotal in the delivery of services to customers in housing need. We’re looking for people with inquisitive mindsets who like to problem solve using a firm base of Housing experience. You will bring your own ideas to support positive change and be passionate about delivering quality services to those most in need.

Using your strong management background and experience in the sector you will be instrumental in supporting front line managers to deliver their services in a robust, safe and customer focused way, focusing on motivation, resilience and opportunity for those that you work with.  

You’ll be dealing with colleagues from across the organisation so strong communications skills and a collaborative mindset will really help you to make an impact.

The following experience will help you deliver this role effectively:

  • Evidence of continuous professional development, with a relevant management qualification or able to demonstrate relevant and substantial management experience
  • A detailed knowledge of legislative and regulatory framework relating to housing need, for example homelessness, allocations, landlord and tenant, family and asylum
  • Preparation and presentation of clear and precise reports for a variety of purposes relevant to a political environment
  • Multi-agency or joint working, including managing projects with a range of stakeholders
  • Analysing complex information to draw conclusions for change or service development

Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

  • Generous holiday entitlement - 24 days holiday each year plus bank holidays - rising to 32 days after 10 years' service, with the option to buy additional leave
  • A wide range of flexible working opportunities 
  • Modern working environment at the Civic Offices in the heart of Reading
  • Local Government Pension Scheme (LGPS)
  • Life Assurance - three times your annual salary (for members of the LGPS)
  • On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees
  • Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
  • Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years.  The monthly fee includes insurance, servicing and road tax

For more information on this position please contact    

Closing Date: 23rd August

Interview Date: TBC

Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.