Customer Care Assistants - SEND
  • Employer: Hertfordshire County Council
  • Reference: HCC20024
  • Published: Tue 02/08/2022, 11:36 AM
  • Closing on: Mon 15/08/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours
  • Salary: £20,000 - £24,999
  • DBS Check: Enhanced
  • Location: Stevenage , Hertford, Hemel Hempstead , Hertfordshire

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Customer Care Assistants - SEND

Job Title: Customer Care Assistant - SEND - Special Educational Needs and Disability (SEND)
Location: Hertfordshire - Hemel Hempstead, Stevenage or Hertford
Starting Salary: £20,043 per annum
Hours: 37 per week
Contract: Permanent

Diversity: We are an inclusive employer and value a diverse workforce

We are recruiting a Customer Care Assistant for the statutory SEND Service to monitor “front line” communication points for the service. The post holder will be able to answer initial queries immediately and they will direct others to the correct part of the organisation for effective response and resolution. This role is integral to supporting initial contact with families and professional partners including schools to ensure they feel supported and listened to from first point of contact.

This is a fast-paced role, which requires excellent communication skills and the ability to research and source a range of information from various places. The post holder will need to be competent in the use of a range of IT packages and demonstrate an understanding of the challenges that children/young people who have special educational needs and/or disabilities face and the impact this has on communications with families. You would be joining a very supportive team at an exciting time for SEND in Hertfordshire.

Benefits of Working for HCC:
• Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes

For an informal discussion please contact Lyse Bone on

Closing date: Midnight 15 August 2022

Interviews (via Microsoft Teams): Friday 26 August 2022

How to Apply

Please apply online via the link provided.

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