Job Title: Helpdesk Operator
Location: County Hall, Hertford
Salary Range: £19,650 with the opportunity to progress to a maximum of £22,129 pa
Hours: 37 per week
*Excellent customer service and IT skills
*Logical and organised
*Ability to prioritise work
*Flexibility to work beyond regular working hours as required and work alone using own initiative
Hertfordshire County Council is a leading local authority with a highly regarded Property service. This is your chance to be part of a busy team that is flexible, responds quickly to change and is never complacent. You’ll be taking on a diverse range of projects which promote Hertfordshire as an innovative, efficient authority with a commitment to helping to keep people healthy and safe and growing the economy.
Responsibilities also include:
*Manage and maintain the HCC property database used for recording all issues reported to the facilities helpdesk
*Perform remote problem solving and troubleshooting through diagnostic and pertinent questioning
*Log in detail all incoming job requests, assess the technical assistance or action required to deliver the best solution and pass through to the relevant facilities technician or contractor
*Liaise with external contractors and ensure that job sheets are completed within the SLA
*Financially check, verify and process contractor quotes and applications through to payment as required
If you think you have what is required and you are ready for a challenging, yet very rewarding role then please apply now to find out more.
For an informal discussion about this role please contact Denise Wood on 01992 556191.
Closing date: 25th September 2022
Interview date: 7th October 2022