This Vacancy has closed.
Temporary Accommodation Officer
  • Employer: Gravesham Council
  • Reference: GREC2100LS
  • Published: Fri 09/09/2022, 9:57 AM
  • Closing on: Thu 13/10/2022, 9:45 AM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: SC5 - £22,571 - £24,920
  • DBS Check: No
  • Location: Civic Centre, Windmill Street, Gravesend, Kent, Kent

Vacancy Location

More Information

Temporary Accommodation Officer

Initial 6 month fixed term contract

Our Organisation

Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 95,000 people and 3,000 businesses

The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England.

Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.

The role

An exciting opportunity has arisen for a self-motivated individual to provide an efficient and effective management of homeless households placed into temporary accommodation.  

The individual should be well organised and have good experience in working with vulnerable people.

Main responsibilities

To be responsible for placement ensuring the length of stay is kept to a minimum

Negotiate emergency accommodation costs with providers.

Support the Housing Management team with temporary accommodation within Gravesham’s housing stock and ensure that support is provided around ASB, rent arrears and other forms of breaches of tenancy/license agreement.

Ensure all paperwork is provided to obtain maximum income and focus on households claiming Universal Credit to ensure housing element is claimed for. 

Provide welcome calls and ensure suitability of emergency placements

To accurately process invoicing.

Ensure support is implemented and move on plans are adhered to for each placement. 

To collate and maintain statistical data of placements, length of stay and outcomes.

To respond to telephone calls and correspondence within the Council`s specified target timescales.

Working in partnership with internal business partners and other external agencies contribute to the achievement of Council’s overall performance objectives, community development, sustainability and development. 

Essential qualifications/experience-

4 GCSE’s at grade C or above, including Maths and English, or equivalent qualifications

A BTEC, or level 3 Certificate in Housing Studies or equivalent subject area

Experience of working within a housing environment

Experience of giving advice and information to customers and working with vulnerable groups

Experience of working with budgets

Experience of working with various IT systems.

Desirable qualifications/experience-

Any other qualifications that could be used in this area of Housing

In return we offer you:

Holiday entitlement

A generous holiday entitlement, plus paid bank holidays.


In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training.

Employee Assistance Programme

The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate. 

Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help,

whenever you need them. Support on the telephone, online and face to face.


A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website.

Occupational health

An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.

If you would like to have an informal discussion with the recruiting manager email Vicky May on

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.  All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

We reserve the right to close this vacancy at any time prior to the closing date.