Customer Assistant (2 Posts) Communities, Arts, The Atkinson
Hours per week: 5 (plus additional as required)
Outline of main duties:
Customer Assistants are the first point of welcome and information for visitors to The Atkinson; responsible for delivering the highest standards of customer service and customer care for audiences, visitors and customers across all aspects of The Atkinson’s work. We are looking for new members of the front of house and customer facing team. This is a key role in maximising the income for the venue and it is a varied role.
‘The 2 posts will be mainly working within the theatre events programme and as museum / gallery invigilators. Ushering at events and in hospitality roles including a busy bar environment are a key part of this role.’
The Atkinson is open evenings and weekends as well as during the week – this can be a very physically demanding role therefore we are looking for flexibility and adaptability. Although the contract is for 5 hours, there will be times when more hours are available.
You will have a friendly, confident and approachable manner to maintain a high level of customer service at all times. You will be a reliable person who has an interest in the arts or who enjoys working in customer facing roles. You will be interested in and enthusiastic about all aspects of The Atkinson’s programmes.
Till experience and bar experience would be beneficial. The shifts will be mainly be in the evening and will support the performance programme.
Customer Assistants must be over 18 as they may be required to serve alcohol. You will be expected to attend regular briefing and training sessions to keep up to date with developments in The Atkinson’s programmes and services.
Closing date: September 30th 2022.
Interviews: 26th and 27th October 2022 in Southport.
Skills and Experience
We want to hear from you if you can demonstrate a level of experience and knowledge commensurate with the position.
Commitment to the highest standards of customer care.
Good written and verbal communication skills.
The ability to work on own initiative and under pressure.
Flexibility and enthusiasm for learning new things
Ability to be an enthusiastic advocate for the Atkinson.
Able to take a careful and methodical approach, with attention to detail.
Proven reliability and punctuality.
The ability to set and achieve high standards of cleanliness and presentation
Can manage a physically demanding role
Health & Safety awareness