This Vacancy has closed.
Bi-Borough Quality Assurance Officer
  • Employer: Royal Borough of Kensington and Chelsea
  • Reference: RBKC/22/211606
  • Published: Thu 15/09/2022, 16:34 PM
  • Closing on: Sun 02/10/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary:  £37,260 - £45,381
  • DBS Check: Enhanced
  • Location: Kensington & Chelsea

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Bi-Borough Quality Assurance Officer

Bi-Borough Quality Assurance Officer RBKC570491

Job Summary:

Interview date: Week commencing 10th October 2022 

About Us

In Kensington and Chelsea, we put local people and local businesses at the heart of decision-making, working in partnership with them to provide quality services that are responsive, effective and efficient. We’re an organisation that wants the very best for our residents: a supportive and safe environment, the chance to grow and learn throughout their lives, to build fantastic careers in world-leading industries, to have access to high-quality, affordable housing and to retire into the community with dignity and pride.

We want Kensington and Chelsea to be a place where you can make the most of your talents and thrive as an individual. By being the best you can be, you’ll help us adapt to the changing needs of our organisation and communities.  

At the Royal Borough of Kensington and Chelsea, we are passionate about our aim to be an inclusive workplace for all that reflects the communities we serve, and we believe everyone is valued. We welcome applicants from underrepresented backgrounds, including B.A.ME (Black, Asian and Multiple Ethnic) backgrounds, LGBTQ+ and those with hidden or visible disabilities. We’re committed to ensuring all our staff – regardless of gender, age, religion, sexuality, ethnicity or disability – can succeed. We value diversity and appreciate that people work in different ways. We work to provide flexible working arrangements and an empowering environment that enables you to be your best.

The Role:

As a Quality Assurance (QA) Officer, you can make your own powerful contribution.

You’ll play a significant role in improving our adult social care services. You’ll do this by joining our local intelligence gathering network, which monitors the quality of our care service providers. As part of this, you’ll work closely with commissioning and operational teams in Adult Social Care, who maintain QA and performance frameworks.

Together with our QA manager, you’ll also help embed an effective performance management culture across our directorate, putting constant improvement at the heart of our work.

Beyond this, you’ll help us develop self-auditing programmes, support and coach commissioners and practitioners, and implement data quality and recording standards across the directorate’s systems.

It’s varied and challenging work that will ultimately improve our ability to help vulnerable people across two high profile London boroughs – the Royal Borough of Kensington and Chelsea, and Westminster.

Please refer to the Job Description for more information.

About You:

You’ll need experience working in the care provider sector, with a good understanding of adult social care, performance management and QA systems, and relevant frameworks and legislation. 

With good data analysis and IT skills, you’ll be able to quickly grasp complex information and make effective decisions based on your findings. Good communication, risk assessment and organisational skills are also important.

You might also have relevant formal qualifications, but we’re also open to considering equivalent experience. 

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s alone will not be considered for this role. 

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

Application process

Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.

You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

If you experience difficulties with the recruitment application process, please contact the recruitment team by email: