This Vacancy has closed.
Assessment and Income Assistant - Financial Assessment and Income
  • Employer: Surrey County Council
  • Reference: orbis/TP/117917/27077
  • Published: Tue 20/09/2022, 14:27 PM
  • Closing on: Tue 04/10/2022, 0:59 AM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £26,080 - £28,617 per annum
  • DBS Check: No
  • Location: Reigate

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More about this employer

Assessment and Income Assistant - Financial Assessment and Income

As part of our greener future strategies and our commitment to creating a healthy work-life balance, we welcome a conversation with you regarding our remote working options. Remote working to us is a balance of spending time in our communities, our offices and working from home or wherever works best.

The starting salary for this role is £26,080 per annum based on working 36 hours per week.

A great opportunity has arisen for enthusiastic and ambitious individuals to join our Financial Assessments & Income Collection service. You will be the first point of contact and source of information for Surrey residents on how the council charges for care and support services. Assessment & Income Assistants will be co-located with Adult Social Care and finance staff in various settings across the county, and location preferences can be discussed at interview.

These are critical roles at the forefront of the service. You will be required to explain the paying for care process, support residents to use the council’s online financial assessment and payment tools and to actively identify barriers to residents making regular payments of social care charges. You will be required to co-ordinate visits for officers where necessary, answer general telephone and email enquiries and allocate more complex casework where necessary.

With the upcoming social care charging reforms this is an exciting time to join Adult Social Care, as we strive to enable residents to self-serve using online tools and this is a great opportunity for someone with a high level of customer service to join us on this journey.

We are looking for individuals with a flexible approach and a willingness to tackle a wide range of administrative and customer service activities. Flexible and agile working is supported, and successful applicants will be encouraged to explore personal development opportunities across the service.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

Additional Information

The job advert closes at 23:59 on the 3rd October 2022.

Interviews will take place week commencing the 10th October 2022.

A standard DBS check will be required for this role.

Contact Details

For an informal discussion please contact Julie Strutton on 07812 105808 or email or Nicole Agyemfra, Email

We look forward to receiving your application, please click on the apply online button below to submit.


From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.