This Vacancy has closed.
Tenancy Services Officer
  • Employer: Camden Council
  • Reference: 1518
  • Published: Wed 21/09/2022, 16:40 PM
  • Closing on: Fri 21/10/2022, 16:40 PM
  • Working Pattern: Full Time
  • Hours: FULLTIME
  • Salary: £30,000 - £39,999
  • DBS Check: No
  • Location: London

Vacancy Location

More Information

More about this employer

Tenancy Services Officer

Starting salary: £31,434
Job Level: Level 3, Zone 1
Work Location: 5 Pancras Square, London, N1C 4AG
Hours per week: 36
Contract type: Permanent
Closing date: Sunday 9th October 2022 at 23:59
Interviews to be held: Week commencing 17th October 2022
Alternative flexible working options available / open to discussion  

About us

In Camden we are committed to working together to make our borough the best place to live, work, study, and visit. Partnership with our communities is central to the way we work, so that everyone can access opportunities, and nobody gets left behind. Here’s where you can help decide a better future for us all.

The role

We are a small team of Tenancy Services Officers based in the Temporary Accommodation Group and currently have a fantastic opportunity for the right individual to join us, providing a high quality service, working mainly around area’s to maximise income and dealing with all breaches of licence both within a hostel setting and for out of borough placements.

Team working is essential, as well as an understanding of our client group most of whom are homeless and sometimes living a chaotic life. There may be some lone working at times as well as face to face contact with those clients suffering from alcohol, drug misuse and mental health issues.

This role requires someone who as well as knowing the rudiments of general housing management, income and benefit maximisation also possesses the skills, patience and aptitude to work with challenging clients who may be reluctant to engage with services effectively but desperately require our support and assistance to navigate the impacts of the benefit cap, Universal credit restrictions and benefit legislation relating to exemptions.  The successful candidate will need to have a good understanding of Welfare Benefit system and all recent reforms, an understanding and knowledge of services that can assist with training and employment as well as individual’s income maximisation strategies.

You will have your own patch area to cover but also be required to work across all the patches on an adhoc basis to provide cover for the other members of the team.
Travel both within and out of the borough is essential as well as a high level of personal and communication skills.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

About you

To find out more about what it is like to work at Camden, meet some of our People by visiting ''.

To be considered for this post it is essential to the role you have the ability to develop good working relationships and effective communication skills as you will be dealing with members of the public, contractors and staff face-to-face and over the telephone.

The ideal candidate will have previous experience of working with challenging clients, homeless people, rent collection and negotiating rent arrears repayments as well as an understanding of how anti-social behaviour impacts on others, but also the strategies to effectively manage active ASB.

You will possess an awareness of any proposed changes in welfare reform and how this will impact on the client group as well as an understanding of the importance of maximising income and negotiation skills. You will have excellent IT skills with accuracy the key ensuring data is loaded in a methodical and logical manner. You will be able to demonstrate the ability to respond to anti-social behaviour and other breaches of licences/ awareness of the remedies available to the Council.

Note:  All Camden employees are expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties.

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting people, and we’ll redefine what a career can be.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Visit '' to see full details of our benefits.

Additional information

To view the Job Profile, please click HERE or copy and paste the below URL into your browser:

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.

Inclusion and Diversity

We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website or copy and paste the below URL into your browser:

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at or post to 5 Pancras Square, London, N1C 4AG