This Vacancy has closed.
IT Projects Officer
  • Employer: Gravesham Council
  • Reference: GREC2116LS
  • Published: Thu 22/09/2022, 15:46 PM
  • Closing on: Fri 07/10/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £25,810 - £35,100 per year (salary dependant on skills and experience)
  • DBS Check: No
  • Location: Civic Centre, Windmill Street, Gravesend, Kent, Kent

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More Information

IT Projects Officer

Our Organisation

Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 106,000 people and 4,000 businesses.

The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England.

Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.

The role

Responsible to the Service Manager (Digital & IT) to assist in the delivery of digital and IT programmes and projects from inception to roll-out, keeping them aligned to our strategic outcomes.

You will collaborate with key stakeholders throughout the organisation, ensuring our programmes and projects are delivered in partnership, leading transformational change across the borough, promoting new ways of working and reporting progress to the senior management team.

This is an exciting opportunity for someone who is looking to pursue a future career as an IT project manager or programme lead.

This is a career graded position and will put you on a pathway to becoming a competent and well-rounded IT project officer. You will learn and develop your skills in project management methodologies including Agile Project Management (AgilePM®) with a commitment to becoming fully certificated.

We’re looking for someone with a passion to make a difference. Someone who gets excited at the prospect of leading on organisation-wide IT transformation projects. Someone who is constantly looking to better themselves and the solutions they implement to ensure they are fit for purpose and meeting user need.


If you think you meet the person specification, we’d love to hear from you.

Main responsibilities

Undertake a range of specialist tasks including:

In conjunction with the Service Manager (Digital & IT), manage and develop the delivery of digital and IT projects and programmes.

Manage the day-today delivery of one or more strategic programmes of work from inception through to transition to service, always ensuring that the solution meets user needs.

Develop and maintain a deep understanding of how programmes of work fit in with the IT and Digital Strategy and wider vision and aspirations of the organisation.

Develop project and programme approaches, processes and procedures, ensuring they align with the work of the IT and Digital teams.

Assist the Service Manager (Digital & IT) to oversee, advise and support the creation of business cases, scope and plans for digital and IT projects.

Working with service professionals to ensure that every project considers non-functional requirements, including operability, security, performance, accessibility, usability, business continuity and disaster recovery.

Ensure that all projects have appropriate project governance mechanisms and reporting in place at the outset of the project.

Ensure that risks, issues, assumptions and dependencies are tracked and managed and that any likelihood of deviation from plan outside of agreed tolerance (including time, cost and quality) is raised with stakeholders and managed through project governance.

Encourage and embed new ways of working on project delivery, including the incorporation of service design and agile approaches, prototyping and the piloting of new products and services.

Support the rollout of new or changed technology, assisting the business in understanding, adopting and making full use of it.

Providing support, advice and guidance to our users to ensure a consistently high-quality approach to delivery.

Take an overall view on the results of post-implementation reviews, using this information to refine and improve our project and programme approach.

Provide ongoing support and guidance to our end users post implementation to ensure the product is continuously meeting user need.

Essential qualifications/experience

Excellent communication skills.

Ability to familiarise quickly with new software applications.

Adapt, embrace and champion new ways of working.

Good knowledge of Microsoft Office applications (including 365).

Knowledge of popular project management methodologies.

5 GCSE's or equivalent A-C grade, including English and Maths

Further education or experience pertinent to the role, for example, university graduate studying an IT discipline.

Experience of working on a project that involved different people to achieve an outcome.

Experience of creating supporting documentation and training material for end users.

Ability to work with minimal supervision.

Ability to work proactively under own initiative.

Ability to create a positive rapport with staff.

Commitment to equal opportunities.

Willingness to work out of hours where required.

Desirable qualifications/experience

Able to sell concepts to a wide range of people, whether that be a customer, an end user or senior management.

Adapt communication style to suit the target audience.

Experience of using dedicated project management software, for example, Microsoft Planner, Microsoft Teams, Asana, Trello or similar.

A project management qualification, for example ITIL®, AgilePM® or equivalent.

Experience of working on a large-scale project, preferably on an IT or digital transformation project.

Experience of delivering training programmes to a wide range of users.

Experience of working in a multidisciplinary team.

Ability to listen to end users and create user stories based on their experiences.

In return we offer you:

Holiday entitlement

A generous holiday entitlement, plus paid bank holidays.


In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training

Employee Assistance Programme

The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate. 

Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help, whenever you need them. Support on the telephone, online and face to face.


A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website.

Occupational health

An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.

If you would like to have an informal discussion with the recruiting manager, email David Herrington (Service Manager (Digital & IT) on

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.  All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

We reserve the right to close this vacancy at any time prior to the closing date.