This Vacancy has closed.
Customer Service Officer
  • Employer: Gravesham Council
  • Reference: GREC2122LS
  • Published: Fri 23/09/2022, 13:56 PM
  • Closing on: Mon 17/10/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Salary Package: £19,650-£22,129 p.a. (plus local allowance of £390 p.a.)
  • DBS Check: No
  • Location: Civic Centre, Windmill Street, Gravesend, Kent, Kent

Vacancy Location

More Information

Customer Service Officer

Please note the location of this vacancy is Civic Centre + rota cover at Tourist Information at Gravesend Borough Market on a Wednesday (plus occasional weekend working)

Our Organisation-

Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 106,000 people and 4,000 businesses.

The Borough of Gravesham, situated in the north-west corner of Kent, covers 25,000 acres of the most varied countryside in south east England.

Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.

The role

This is your opportunity to join the Customer Services Team dealing directly with customers to ensure they receive the best service possible across the whole council.

You will work within all sections of Customer Services including the Meet and Greet Desk, in the telephone contact centre and on the Customer Service Help Desk covering appointments, when required. You will also be part of a rota to cover the Tourist Information point at Gravesend Borough Market on a Wednesday and some weekends to cover for leave/sickness. Some flexibility will be required with regards to working hours during the week Monday-Friday to take account of occasional weekend working.

Main responsibilities

Undertake a range of specialist tasks including:

Working in the telephone contact centre which handles a range of enquiries including parking, housing allocations, waste management, council tax, benefits and other general enquiries

Working in the Gravesham Gateway – the main customer interface and reception area including Meet and Greet, self-help and planning enquiries

Working on the Customer Services Help Desk, dealing with appointments concerning a range of services.

Cover at the Tourist Information point at Gravesend Borough Market – handling a range of enquiries, selling small gifts and booking events

Essential qualifications/experience-

Excellent written communication and verbal skills

Educated to a minimum GCSE Level including English Language

IT literate (Microsoft packages)

Demonstrable customer service skills

Desirable qualifications/experience-

NVQ Certificate/Diploma in Customer Service

In return we offer you:

Holiday entitlement

A generous holiday entitlement, plus paid bank holidays.


In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training.

Employee Assistance Programme

The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate. 

Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help,

whenever you need them. Support on the telephone, online and face to face.


A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website.

Occupational health

An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.

If you would like to have an informal discussion with the recruiting manager call Jackie Denton on 01474 337725.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.  All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

We reserve the right to close this vacancy at any time prior to the closing date.