This Vacancy has closed.
Senior Customer Investment Officer
  • Employer: CCHA
  • Reference: 407-SCIO
  • Published: Tue 27/09/2022, 13:00 PM
  • Closing on: Mon 10/10/2022, 9:00 AM
  • Working Pattern: Full Time
  • Hours: 35 hours per week
  • Salary: £40,435 pa + benefits
  • DBS Check: No
  • Location: Croydon

Vacancy Location

More Information

Senior Customer Investment Officer

Senior Customer Investment Officer


Annual salary £40,435 + benefits

Closing Date: Monday 10 October, 9am

(this advert may close earlier giving 2 days’ notice if we receive a high volume of applicants, therefore please keep an eye on the closing date on our website)                 

Who are we?
ccha is an ambitious community-based housing association working in Croydon, Sutton and Bromley. Our active development programme means we will soon have more than 1600 homes. We employ over 45 staff who are committed to delivering a high-quality service to our residents and developing more homes within the community.

ccha’s Vision - “Delivering on our promises”

ccha’s Mission Statement - “We enable staff and partners to deliver excellent services for our residents and provide more quality homes for our community”

Who are we looking for?

Someone who can champion customer service for the organisation. We need someone who is a people person, someone confident to challenge and help to bring about change and improvements, always striving for us to deliver our promises. However, behind the scene, be able to analysis feedback and data and produce reports to a high level. This is an exciting role with many different hats, from high level regulatory responsibility to organising community events. For this you will need to be adaptable and an excellent organiser.

This role will be based from home and office working, but on site and external venues on occasion when running events.

What can we offer?
This role sits within an exciting, close team of 5 that also covers, Marketing, Sales and Communications.  We are a supportive team who work closely together to ensure key messages are shared with our residents, staff and partners to showcase all the work achieved by this role and the whole organisation.

ccha have a core set of beliefs, values, and a commitment to make a difference. We’re dedicated to the work we do and are all in it together, providing a very supportive environment that you would be proud to be part of.

Our competitive benefits package includes:

  • 25 days holiday pro-rated for hours (rising to 30 days)
  • Matching pension contributions (up to 10%)
  • Private Health Scheme and Simplyhealth cash plan
  • Flexible/agile home working
  • Option to buy and sell holiday

As well as out competitive benefit package, you’ll get to work with a friendly and committed group of people and, should you choose, enjoy activities organised by our Well-being and Social Committee.


For more information on ccha visit:

If you have any questions about the role please contact Gemma Haines, Communications & Customer Investment Manager, on 020 8680 7532 or 0800 054 6710.


Applications & Assessment

To apply visit:

Please review the documents attached to this advert for full guidance on the application process. Please note, a full driving licence is required for this role.

Interviews: Wednesday 12 October


Applicants with Disabilities

ccha takes a positive approach to employing people with disabilities. If you consider that you need an aid, facility, or any additional assistance from us during the recruitment process, please contact