Haringey is an extremely diverse borough, and the Council has set clear ambitious objectives through its borough plan to make Haringey a better place to live, encourage investment and create opportunities that all can share. Our vision for the future includes sustainable growth in housing and jobs, and helping our residents and businesses take advantage of that growth. Part of that vision is continuing to offer a first-rate Revenues service, passionate about delivering a first-class service. We have got huge ambitions for Haringey. As the shape of local government continues to change, we are determined to rise to the challenge and find new ways to ensure that our residents enjoy the best opportunities in life. Working at Haringey gives you the opportunity to play a part in meeting those ambitions on behalf of everyone who calls the borough their home.
About the role:
You will be leading a team of fifty staff to deliver a first-rate Revenues service. Using the latest technology in self-service and automation: quick, efficient processes; and a knowledgeable and motivated team, you will be able to deliver class-leading collections. You will lead the service for Haringey Council, surprising and delighting residents. You will run the council Tax and Business rates services service in accordance with legislation, policies and procedures focussing on sympathetic debt policies, income maximisation, vulnerability policy and practice, customer experience and performance improvement. Additionally, you will have an expert knowledge of all areas of Council Tax, Business Rates, and associated good practice: collection fund management, arrears reduction, income base growth and income improvement.
This role requires financial awareness to manage budgets and your responsibilities include leading and managing the annual billing of over 108,000 Council Tax and 7,000 Business Rates Premises, agreeing and collecting the targets set by the section 151 Officer to ensure anticipated revenue for the Council from both council tax and business rates services is delivered.
Reporting directly to the Head of Service your focus will be on delivering an excellent customer experience and high levels of performance as well as key strategic accountabilities.
You will have existing management experience and proven track record within a Revenues service to complement your IRRV qualifications. Along with the experience in communicating clearly, confidently, and empathetically across a wide range of groups and senior officers to deliver the council’s priorities and commitments,
You will have excellent knowledge of Revenues policy, technology, and processes with the ability to build engagement with colleagues across the service for a cohesive and strategic approach to meet targets. In addition, you will be strategic in your approach to operations and develop, implement an efficient and effective team, process, and systems, and a high level of customer service.
The successful candidate will need to have strong analytic skills, a keen eye for detail (particularly in statutory legislation, Council policies/procedures and changes to it), use their initiative to resolve issues in a professional manner as well as experience and knowledge on promoting a collaborative working culture.
Working for Haringey:
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.
Our benefits package includes a leave entitlement of 30 days + bank holidays, hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.