Team: Environmental Services
Job Family: Providing M – CBG9
Salary: £28,591 - £31,257 per annum
Hours: 37 hours per week
Location: Working from home and any CBC offices, including Priory House, Shefford. You will be expected to attend a CBC office location on a monthly basis, and as needed to carry out your role
Contract Type: Hybrid - Permanent
Closing Date: 11th October 2022
Interview Date: TBC - This will take place via Microsoft Teams. This software is free for users. If there is an issue with accessing this technology, we are happy to discuss alternative arrangements prior to the interview.
Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest growing areas in the country.
As a council we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it’s all about our 289,000 residents. We’re totally focussed on helping to improve their lives and making Central Bedfordshire a great place to live and work.
This is a great time to join us on our journey.
About the role:
Here in Environmental Services, we’re committed to ensuring Central Bedfordshire is a great place to live, work and visit. We do this by managing several large-scale, high cost public-facing services that enhance our area and deliver statutory obligations. This includes; waste collection, waste disposal, four Household Waste Recycling Centres, street cleansing, fly-tipping and grounds maintenance. You’ll find your greatness as you play an integral role in delivering these services as part of a proactive team.
As part of this small team, you will be key to assisting the delivery of quality and cost effectiveness of a range of high value, high profile, contracted out services. As a Team Leader you will be responsible for managing, supporting and developing a small team of Technical Officers, providing the team with regular one-to-one meetings to include performance management, staff welfare and Continuous Professional Development. You will be responsible for the day-to-day operations of your team in addition to personally carrying out many of the tasks of a Technical Officer yourself, at a reduced level, to effectively deliver Environmental Services administration and manage our customer contact.
The role includes acting as an escalation point to investigate/resolve complaints across all areas of activity. You will therefore need to demonstrate good communication and leadership qualities; and use good judgement and initiative to find solutions. You will provide management support for the department, identify and recommend service improvement opportunities, best practice initiatives, and maintain up-to-date knowledge of environmental and waste management legislation. You will be responsible for creating productive working relationships within the Council, its contractors, other Service Areas and delivering improvements in environmental behaviour and customer satisfaction.
Educated to a good standard and/or with experience in a similar role, you’ll be experienced in dealing with a wide range of customers or colleagues using a professional, knowledgeable, and proactive approach and have the ability to lead and support a team. You will have a high level of literacy and numeracy with the ability to process data accurately, coupled with a calm and patient approach to dealing with customers, suppliers, and contractors.
Join us, and you’ll get the chance to gain insight and knowledge in environmental based services and contract management whilst working with other team members. You’ll also find your own greatness as you support the effective delivery of waste and environmental services.
What we can offer you
As well as joining a friendly, dedicated, and hardworking team you will have access to numerous benefits, including:
- Hybrid working arrangements as appropriate. We recognise the importance of supporting our employees to balance their home and work life and to be able to work in the most efficient way. As a hybrid worker you will be able to work from home with access to any CBC location.
- A £250 one off hybrid worker payment, helping you achieve a safe and suitable work space at home
- Support to work from abroad for up to a month a year where appropriate
- Generous family friendly policies and practices
- A supportive and inclusive environment that values and celebrates differences
- Staff network and support groups
- Annual leave allowance 24 days + statutory holidays rising to 31 days with length of service.
- Local Government Pension Scheme (LGPS). This is a valuable part of our rewards package for employees and includes Life Assurance: click here
- An Employee Assistance Programme offering support to all employees through workplace changes as well as other work, family and personal issues
- Training and Learning offer – we have access to hundreds of courses and role specific training is also available
- Access to discounts from local and national retailers
Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process
You will be expected to demonstrate how you meet the key accountabilities and competencies detailed within this Environmental Support Team Leader Recruitment Pack
For an informal discussion about this position, please contact: Laura Woodhead at Laura.Woodhead1@centralbedfordshire.gov.uk or call 0300 300 6936
For queries related to the recruitment of this vacancy, please contact: The Recruitment Team at email@example.com
Central Bedfordshire Council is an equal opportunities employer. We are committed to improving the diversity of our workforce to better reflect the communities we serve. Therefore we welcome applications from everyone. In addition we are a Disability Confident employer, we are working to become a Disability Confident leader in our community.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
If you require assistance to apply for our roles, help with writing your CV, interview techniques or careers advice please contact our team of careers advisors at firstname.lastname@example.org Our service is confidential, impartial and free for all.