This Vacancy has closed.
Practice Improvement and Performance Manager
  • Employer: London Borough of Hillingdon
  • Reference: SC00589
  • Published: Thu 03/11/2022, 1:50 AM
  • Closing on: Sat 03/12/2022, 1:50 AM
  • Working Pattern: Full Time
  • Hours: 36
  • Salary: £55980 - £60366 per annum
  • DBS Check: No
  • Location: Hillingdon

More Information

Practice Improvement and Performance Manager

About us

Hillingdon Council: Putting our Residents first.

Hillingdon is London's second largest borough. Our staff live across the area and beyond, with our main council offices at the Civic Centre in the heart of vibrant Uxbridge town centre. Putting our residents first is at the heart of everything we do, and we are embarking on an ambitious plan to modernise our service offering, while sustaining the high-quality delivery.

We operate a busy, innovative and dynamic Social Work Department, which is committed to providing high-quality, client focused services

About the role

We are looking to appoint a Practice Improvement and Performance Manager reporting to the Head of Safeguarding Adults and who will provide professional support to circa 150 Social Work staff.

This is a vitally important and strategic role and will ensure you have the voice and support to deliver a resident-focused and efficient service, particularly ensuring our most vulnerable adults at risk of abuse are protected and safeguarded

Working with the Head of Safeguarding, you will provide specialist advice on the Care Act 2014, Safeguarding Adults and Deprivation of Liberty Safeguards (DoLS) across our range of services and support managers to embed a culture of continuous improvement and effective use of management information to facilitate decision making.

Ultimately, we want to ensure we are always "inspection ready" for any potential inspections /visits, for example, peer review, CQC.

Main aspects of the role

  • To provide quality assurance of practice and processes across the whole of Adult Social Work, including Mental Health, ensuring the Mental Capacity Act, Care Act, London Multiagency Adult Safeguarding Policy and Procedures any other relevant legislation, policy and procedures are followed
  • Develop and support adult social work processes, including maintaining and enhancing the functionality of the case management system and developing practice guidance
  • Drive improvement and raise practice standards through working with the Head of Safeguarding Adults to ensure a robust audit framework is in place across Adult Social Work/Care
  • Support embedding a performance management culture, through the development of a meaningful suite of management information in conjunction with the Performance & Intelligence Team, providing coaching support to managers to interpret and influence practice through data
  • To coach and influence team and service managers to drive individual and team performance.
  • To work with Heads of Service to undertake an analysis of training needs and develop a bespoke training plan across ASW
  • Responsible for ensuring the assessment and meeting of eligible needs through a personalised approach of people, ensuring effective use of reablement resources to increase resident's independence and reduce demand on social care services.
  • Maintain an overview of all court and legal proceedings ensuring that planning for any vulnerable service user is of a high quality, timely, adheres to judicial protocol and that the Council is well regarded in this area by the courts
  • Chair and attend appropriate multi agency, strategic groups to plan and develop improved practice and provision such as MAPPA, (Multi Agency Public Protection Arrangements), MARAC (Multi-Agency Risk Assessment Conference) and CMARAC (Community MARAC) and link in with social workers and managers to ensure cases discussed are managed in accordance with agreed practice standards.

About you

Naturally, you will be a Qualified Social Worker with a particular interest in Adult Safeguarding, someone that commands respect and can impart knowledge to colleagues to enhance their skills to ensure we are delivering a best in class service every time.

You will have a recognised Management qualification ideally DMS, NVQ level 5 or equivalent and be HCPC registered. You will know your way around Case Management systems (such as IAS) and be comfortable working with ICT/systems experts to enhance and configure functionality.

What we offer

We offer a range of Company benefits. These vary according to the business area and role but may include:

  • local government average salary pension scheme
  • free parking (4 days a week) if based at the Civic Centre
  • a 36-hour week for all full-time staff
  • generous holiday entitlement: a minimum 25 days a year (plus bank holidays), rising to 28 days after five years' service. For more senior positions holiday entitlements can rise to a maximum of 36 days
  • career breaks
  • flexible working hours
  • season ticket loan
  • access to a Credit Union
  • access to a wide range of training and courses
  • discount on a variety of Adult Education courses run by the Council
  • payment of professional fees where these are required
  • discounts at council-owned leisure centres and swimming pools at Hillingdon (Uxbridge), Queensmead (South Ruislip), Highgrove (Ruislip) and Botwell Green (Hayes)
  • cycle purchase scheme
  • car sharing scheme
  • 30% discount on green fees at council-owned golf courses

Additional information

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.