Are you an exceptional Leasehold Scheme Manager?
Origin – shaping communities; building lives
Origin exists to make change happen for the good of communities. We help people by providing affordable homes – but that’s not enough. We support vulnerable residents to lead happy and better lives. We empower our staff to take action and rise to every challenge with ‘can do’ positivity.
Good people are the future of our innovative, working community. We have placed a brand new and exciting ‘People’ strategy at the heart of our culture – to support training and personal development, to deliver our values, to move Origin forward.
Our vision for this role
We’re looking for a committed and motivated person to work closely with and support The Retirement Housing Manager in delivering a high-quality Retirement Housing service to our organisation. You are experienced working with vulnerable adults in a semi-independent housing service, as well as have a strong understanding of the needs of Older People. This role calls for experience of completing risk assessments and possess a sound knowledge of welfare benefits and health and safety procedures for this type of service. This post is predominantly lone working If you’re a practical thinker and doer, you’ll be able to plan and prioritise work, and adapt to change when necessary so you must be able to priorities your work and meet firm deadlines.
You truly care about and have deep knowledge of issues affecting vulnerable people and the elderly. You want to make a difference to their wellbeing and understand that social isolation can happen anywhere and to anybody.
You will be working as part of a wider team of Scheme Managers providing a high-quality housing service to older people in the Chelmsford, Barnet, Finchley and Hertfordshire areas. This is a rewarding and exciting position, responsible for building relationships and trust internally within your Origin team and Residents.
What you’ll do
This is a rewarding and exciting position – responsible for building relationships and trust both internally within your Origin team and externally with the community you serve.
At a glance you:
Act as main point of contact for Residents and their families.
Provide cover for the Scheme Manager Service at other Origin retirement housing schemes when necessary.
Write and review reports and complete risk assessments
Respond to emergency situations received via the Warden Call system or other contact during daytime hours
Ensure all Health & Safety policies and procedures are maintained within the service including the prompt reporting and follow up of communal repairs
carry out regular Scheme and estate inspections including regular fire alarm tests and fire Safety inspections
Take the lead by prioritising and solving problems in tangible ways
Direct your energy towards moving things forward by having a positive, can-do attitude
Build trust by being a confident communicator and listener
Remember the little things and go the extra, extra, extra mile.
Monitor rent arrears and signpost tenants to help with benefit applications and queries.
Ensure all lettings, tenancy sign-ups and void processes are managed within timeframes set by Origin
What you’ll need
A motivational approach
Collaboration is highly important; you’ll need to demonstrate your experience of working in a customer focused environment, preferably in the housing sector
Relationship building skills
We reach out to third parties to help us; you’ll need experience of setting up and maintaining successful partnerships.
Good interpersonal skills and an ability to communicate with a wide range of people across different cultures.
We operate at a high level; you’ll need to demonstrate a track record in delivering high performance and outcomes. Report safeguarding concerns to Social Services and follow up these enquiries to ensure the resident is provided with a suitable support/care package.
A strategic brain
We move things forward and get things done; you’ll need experience of carrying out regular Scheme and estate inspections including regular fire alarm tests and fire Safety inspections.
Be confident in supporting residents/leaseholders with benefit applications and queries, including making referrals for additional welfare advice and support.
Ability to plan, prioritise and deliver work to targets/deadlines
Confident writing skills
You’ll need to be a confident communicator across all channels with good written and verbal communication skills, good IT skills and initiative and judgement.Page Break
Tell us your story
We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your experience meets the role above. To find out more about us simply visit www.originhousing.org.uk
Please note we will be asking for satisfactory references and DBS check.
Benefits for the right person
We reward our people for the work they do. We appreciate commitment, initiative and going the extra mile. At Origin, our comprehensive range of benefits care about the ‘whole’ person. As well as offering you great-to-have discounts, we look after your health and well-being too – personalising your benefits package to you. We offer:
Access to a range of discounts on services, products and experiences. Not simply picked at random but personalised to you
Tailor-made Healthcare plans and/or insurance plans – let us know your preference
An Employee Assistance Programme that supports your well-being and is there to provide valuable help at all times
A choice of rewards that you choose where to spend
An Awards recognition scheme that champions individual achievement
See our new benefits portal where you can select the options that suit your lifestyle.
Closing date: 30th November 2022
Interview and assessment date: 19th December 2022