This Vacancy has closed.
Retirement Scheme Manager
  • Employer: Origin Housing
  • Reference: OH/22/219157
  • Published: Fri 11/11/2022, 17:15 PM
  • Closing on: Wed 30/11/2022, 17:15 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £25,210pa
  • DBS Check: Enhanced
  • Location: Finchley, Hackney

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Retirement Scheme Manager

Are you an exceptional Leasehold Scheme Manager? 

Origin – shaping communities; building lives 

Origin exists to make change happen for the good of communities. We help people by providing affordable homes – but that’s not enough. We support vulnerable residents to lead happy and better lives. We empower our staff to take action and rise to every challenge with ‘can do’ positivity.  

Good people are the future of our innovative, working community. We have placed a brand new and exciting ‘People’ strategy at the heart of our culture – to support training and personal development, to deliver our values, to move Origin forward. 

Our vision for this role 

We’re looking for a committed and motivated person to work closely with and support The Retirement Housing Manager in delivering a high-quality Retirement Housing service to our organisation. You are experienced working with vulnerable adults in a semi-independent housing service, as well as have a strong understanding of the needs of Older People. This role calls for experience of completing risk assessments and possess a sound knowledge of welfare benefits and health and safety procedures for this type of service. This post is predominantly lone working If you’re a practical thinker and doer, you’ll be able to plan and prioritise work, and adapt to change when necessary so you must be able to priorities your work and meet firm deadlines.  

You truly care about and have deep knowledge of issues affecting vulnerable people and the elderly. You want to make a difference to their wellbeing and understand that social isolation can happen anywhere and to anybody.  

You will be working as part of a wider team of Scheme Managers providing a high-quality housing service to older people in the Chelmsford, Barnet, Finchley and Hertfordshire areas. This is a rewarding and exciting position, responsible for building relationships and trust internally within your Origin team and Residents. 

What you’ll do 

This is a rewarding and exciting position – responsible for building relationships and trust both internally within your Origin team and externally with the community you serve. 

At a glance you: 

  • Act as main point of contact for Residents and their families. 

  • Provide cover for the Scheme Manager Service at other Origin retirement housing schemes when necessary.   

  • Write and review reports and complete risk assessments  

  • Respond to emergency situations received via the Warden Call system or other contact during daytime hours   

  • Ensure all Health & Safety policies and procedures are maintained within the service including the prompt reporting and follow up of communal repairs   

  • carry out regular Scheme and estate inspections including regular fire alarm tests and fire Safety inspections 

  • Take the lead by prioritising and solving problems in tangible ways 

  • Direct your energy towards moving things forward by having a positive, can-do attitude 

  • Build trust by being a confident communicator and listener 

  • Remember the little things and go the extra, extra, extra mile. 

  • Monitor rent arrears and signpost tenants to help with benefit applications and queries. 

  • Ensure all lettings, tenancy sign-ups and void processes are managed within timeframes set by Origin 

What you’ll need 


A motivational approach 

Collaboration is highly important; you’ll need to demonstrate your experience of working in a customer focused environment, preferably in the housing sector 


Relationship building skills 

We reach out to third parties to help us; you’ll need experience of setting up and maintaining successful partnerships.  

Good interpersonal skills and an ability to communicate with a wide range of people across different cultures. 


Proven ability  

We operate at a high level; you’ll need to demonstrate a track record in delivering high performance and outcomes. Report safeguarding concerns to Social Services and follow up these enquiries to ensure the resident is provided with a suitable support/care package. 


A strategic brain 

We move things forward and get things done; you’ll need experience of carrying out regular Scheme and estate inspections including regular fire alarm tests and fire Safety inspections.  

Be confident in supporting residents/leaseholders with benefit applications and queries, including making referrals for additional welfare advice and support.   

Ability to plan, prioritise and deliver work to targets/deadlines 


Confident writing skills 

You’ll need to be a confident communicator across all channels with good written and verbal communication skills, good IT skills and initiative and judgement.Page Break 

Tell us your story 

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your experience meets the role above. To find out more about us simply visit  

Please note we will be asking for satisfactory references and DBS check. 

Benefits for the right person 

We reward our people for the work they do. We appreciate commitment, initiative and going the extra mile. At Origin, our comprehensive range of benefits care about the ‘whole’ person. As well as offering you great-to-have discounts, we look after your health and well-being too – personalising your benefits package to you. We offer: 

  • Access to a range of discounts on services, products and experiences. Not simply picked at random but personalised to you 

  • Tailor-made Healthcare plans and/or insurance plans – let us know your preference 

  • An Employee Assistance Programme that supports your well-being and is there to provide valuable help at all times 

  • A choice of rewards that you choose where to spend 

  • An Awards recognition scheme that champions individual achievement 

See our new benefits portal where you can select the options that suit your lifestyle. 

Closing date: 30th November 2022 

Interview and assessment date: 19th December 2022