Our Organisation-

Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 106,000 people and 4,000 businesses.

The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England.

Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.

The role

This role is key to supporting the Venue Manager in delivering a commercially focussed venue and requires a skilled business officer with extensive experience of working in a similar role.

The role involves the management of systems and processes to deliver key functions of the business, from overseeing the box office system, ensuring all shows and events are on sale; promoting, co-ordinating and managing private hires to undertaking financial duties including creditor and debtor payments and assisting with financial monitoring.

Working closely with colleagues within key areas across the venue, this role will be central to ensuring The Woodville maximises its opportunity to increase business thereby reducing operating costs and the financial burden on the Council

Main responsibilities

Undertake a range of specialist tasks including:

To manage the box office service, including line management of 2 p/time staff, ensure all shows and events are correctly programmed and on sale and produce regular reports regarding levels of sales and support marketing colleagues to identify where efforts should be focussed

To seek opportunities to increase sales and reduce costs, such as through reviewing physical opening times of the box office, upselling and promoting additional shows

To actively promote the venue and its facilities to private hirers and seek opportunities for new business, thereby enhancing commercial opportunities

To raise contracts and other associated paperwork in relation to private hires, shows and events, and ensure all contras and riders are managed and applied.

To actively engage in budget monitoring meetings and assist with financial projections to ensure the overall service remains in budget

To feed into monthly budget monitoring and prepare budget projections for relevant lines of income and expenditure including sales for shows / events

To manage the theatres financial administration e.g. raising purchase orders and payments to creditors; ensuring daily income returns are completed and passed to finance; oversee receipting, secure keeping and security collections of cash

Essential qualifications/experience-

Level 4 Business & Administration Management, or equivalent qualification / extensive experience

Proven experience in a similar position

Strong admin and finance experience

Line management or supervisory experience

Demonstrated experience within a commercial environment where focus was placed on efficiency, profit & loss

Demonstrated experience within a customer service environment.

Experience in producing and interrogating reports

Experience setting and monitoring targets and performance

Desirable qualifications/experience-

Customer Care Qualification

Experience working in the art and culture environment

Promotions experience

In return we offer you:

Holiday entitlement

A generous holiday entitlement, plus paid bank holidays.

Training

In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training.

Employee Assistance Programme

The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate. 

Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help,

whenever you need them. Support on the telephone, online and face to face.

Pensions

A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website.

Occupational health

An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.

If you would like to have an informal discussion with the recruiting manager email mandy.hare@gravesham.gov.uk to arrange a date and time.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.  All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

We reserve the right to close this vacancy at any time prior to the closing date.