This Vacancy has closed.
Customer Service Supervisor
  • Employer: Resources
  • Reference: RES/22/219293-HCC21501
  • Published: Mon 14/11/2022, 16:21 PM
  • Closing on: Sun 27/11/2022, 22:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours
  • Salary: £23,620 with the opportunity to progress to a maximum of £26,845 per annum
  • DBS Check: No
  • Location: Hitchin, Hertfordshire

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Customer Service Supervisor

Job Title: Customer Service Supervisor
Location: Hitchin
Starting Salary: £23,620 with the opportunity to progress to a maximum of £26,845 per annum
Hours: 37 hours per week
Contract: Permanent

Rethink your career and help reshape our libraries

Today’s public library is more than a collection of books. It’s hub for community activities, a place to access digital technology, and a gateway to reading, information and wellbeing.

All of which means today’s librarians need skills that are much more community focused. Modern librarians are inspiring, imaginative, outgoing – and passionate about access to learning. They come from all walks of life. Could you be one of them?  We’re looking for a new Customer Services Supervisor at Hitchin to help us promote the library service to the wider community.  As well as managing a team of frontline Library Assistants, you’ll work closely with the Library Manager to effectively run a vibrant tier one library.

You’ll also lead by example, working directly with the public as well as the library staff. It’s a hugely varied role that could see you reading stories to children, directing older people to wellbeing resources, conducting a 1:1 with some of your staff, or carrying out varied administrative duties.  Success in this role depends more on life experience than formal experience. We look for people who are great communicators and who are enthusiastic about taking on a wide range of different projects and initiatives. As we’ll need you to deliver to targets, you’ll be well-organised and responsible, with some IT skills.  If you have a background in business management or people management, so much the better. This could be a first step to a long-term career in libraries management or a late-career role that allows you to work more locally and give something back.

Closing Date: 27.11.2022 
Interview Date: 09.12.2022

For an informal discussion and more information please contact: