This Vacancy has closed.
Customer Lead
  • Employer: Westminster City Council
  • Reference: WEST/22/219547
  • Published: Wed 16/11/2022, 12:11 PM
  • Closing on: Thu 01/12/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £35,298 - £39,117 per annum. Salary is negotiable depending on experience
  • DBS Check: No
  • Location: Westminster, City Hall, 64 Victoria Street, SW1E 6QP

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More Information

Customer Lead

About Us:

The Extraordinary Story of Tiffeny’s Powerful Voice

At Westminster City Council, we don’t just listen to the voices and experiences of our residents, we listen to our people too. Tiffeny is a single mum whose young son has ADHD and before joining our team, she never thought she’d find a job that gave her flexibility and freedom to support her son’s needs. As a neurodivergent woman herself, she also never expected to be part of a team that not only supports her needs, but actively celebrates them, where people encourage her to be her true self. That’s what she found here at the City of Westminster

Working as an Engagement Officer within the Corporate Property team means that she gets to meet people from all walks of life within the community supporting the development of positive change, especially being the voice for young people where it matters, in education, training, or employment. Her experiences and her amazing ability to relate to others means that within the first few months of joining our team, she’d already made a huge impact on things like accessibility in the Borough. Tiffeny feels heard and that’s because we know how important it is to listen.

The Role:

As a Customer Lead in our Corporate Property team, you can make your own powerful contribution. You’ll be the first point of contact with our customers, service partners, and business stakeholders, helping them to understand, define, and challenge property requirements and resolving long-term property issues.

You’ll be working closely with Estate Surveyors, the Capital Programmes team, and Facilities Managers to develop strategic plans to create property solutions that address the needs of our customers help us achieve business goals.

The role involves a lot of coordination between different teams and stakeholders to ensure that property plans, existing agreements, and known challenges are being addressed in a collaborative and harmonious way.

Please refer to the Job Description for more information.

About You:

We are looking for someone with excellent communication and organisation skills. Someone who can improve and develop our existing collaborative processes and create new ones where they see an opportunity for us to be more efficient and joined up.

You’ll need experience of working in a policy and service environment where you’ve been a single point of contact for partners, councillors, agencies, third party organisations and statutory bodies. We want people who know how to build strong working relationships with key stakeholders across the board, understanding their business, providing them with useful analyses and information, and empowering them to take decisions about the future and shape of the service. We aren’t afraid of radical change, and as Customer Lead you’ll need to be comfortable and confident in providing this type of advice to partners when you see a need to do things differently.

What We Offer:

Westminster is an amazing place. There are 250,000 diverse residents, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people working here every day.  Our mission is to create a fairer city. We’re an organisation that wants the very best for our residents:  a supportive and safe environment, the chance to grow and learn throughout their lives, to build fantastic careers in world-leading industries, to have access to high-quality, affordable housing and to retire into the community with dignity and pride.

We want Westminster to be a place where you can make the most of your talents and thrive as an individual. That’s why we’re proud to have won Best Health & Wellbeing Initiative in the 2020/21 Business Culture Awards. By being the best you can be, you’ll help us adapt to the changing needs of our organisation and communities.

At Westminster City Council, we are passionate about our aim to be an inclusive workplace for all that reflects the communities we serve, and we believe everyone is valued. We particularly welcome applicants from underrepresented backgrounds, including B.A.ME, Black, Asian and Multiple Ethnic backgrounds, LGBTQ+ and those with hidden or visible disabilities. We’re committed to ensuring all our staff, regardless of gender, age, religion, sexuality, ethnicity or disability, can succeed. We value diversity and appreciate that people work in different ways. So, as a Timewise employer we work to provide flexible working arrangements and an empowering environment that enables you to be your best, that is the Westminster Way.

Contact details for an informal discussion: Jimmy Maravala, Property Transformation Manager via email at