This Vacancy has closed.
Customer Experience Assistant
  • Employer: Tunbridge Wells Borough Council
  • Reference: HRCSC/22/219963
  • Published: Fri 18/11/2022, 12:41 PM
  • Closing on: Sun 27/11/2022, 23:55 PM
  • Working Pattern: Full Time, Weekends
  • Hours: 37 hours per week, The position requires you to work over 7 days including weekends.
  • Salary: £21,660 per annum
  • DBS Check: Yes
  • Location: Tunbridge Wells Town Centre, Kent

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Customer Experience Assistant

Are you customer focused, outstanding at delivering a positive customer experience? Then join us at the Amelia where you will be part of a multi skilled team delivering incredibly valuable and important services which positively impact the lives of everyone in the community.  

The Amelia is an amazing new facility that houses art exhibitions, cultural resources, libraires, and Council services.  A destination of national repute and a facility that’s leading the way in delivering an integrated, visitor first, culture and community destination.

Customer Experience Assistant

You will respond to our customer enquiries via our contact centre on the phone and face to face, advising on a range of services that will include Council Tax and parking enquiries, Assembly Hall Theatre bookings, tourist information advice, assisting with library services, the delivery of events and many more.  

To be successful you will need to have excellent communication skills, the ability to advise customers across a broad range of Council and Amelia services and contribute positively to both the team and the customer’s experience.

If you are interested in joining us, please find out more about us and our vision on our website and apply below.

In return you will be offered a starting salary of £21,660 for a full-time position plus great benefits including membership of the Local Government Pension Scheme, 22 days annual leave plus bank holidays and an additional day in December (this leave will be pro-rata for part-time staff).  To read more about our benefits click here.

To find out more about the role, see the Job Description and Person Specification below. To see a little about our Culture team please watch this video.

This role is subject to a satifactory Basic DBS check.

If you would like an informal chat regarding the post, please contact Lisa Bridges on 01892 554175 or email  

Interview date: W/C 28 November2022