This Vacancy has closed.
Home Ownership Officer
  • Employer: London Borough of Hillingdon
  • Reference: PLC00616
  • Published: Mon 21/11/2022, 5:05 AM
  • Closing on: Wed 21/12/2022, 5:05 AM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £27807 - £29214 per annum
  • DBS Check: No
  • Location: Uxbridge

More Information

Home Ownership Officer

About us and about the role

Hillingdon Council: Putting our Residents first.

Hillingdon is London's second largest borough. Our staff live across Hillingdon and beyond, with our main council offices at the Civic Centre in the heart of vibrant Uxbridge town centre. Putting our residents first is at the heart of everything we do, and we are embarking on an ambitious plan to modernise our service offering, while sustaining high-quality delivery.

We are now recruiting for a Homeownership Officer reporting to the Homeownership Team Leader, to join our busy, specialist team. The post holder will play a pivotal role in supporting the Hillingdon Council as we strive to deliver our core functions via a collaborative network of multi-agency partnerships working to achieve positive outcomes.

Are you the person to make Hillingdon residents homeownership dreams come true?

If so, we need you to assist Hillingdon residents into one of our low-cost homeownership packages. We want you to realise Hillingdon Residents dreams of homeownership whilst freeing up Council stock housing and reducing the waiting list for housing.

With particular emphasis placed on preparing Council Tenants on fixed term tenancy for move on to homeownership at the end of their tenancy.

Our borough offers fantastic transport links with the A40, M25, the Metropolitan, Elizabeth, and Piccadilly lines all local to us, so you can travel to work with ease, with free parking within our own car park. We also offer a hybrid working arrangements, with time balanced between the office and home.

Main aspects of the role

The main aspects of the role are:

  • To advise clients and colleagues on all aspects of the Councils homeownership packages.
  • To work proactively to carry out the necessary administration to process right to buy claims in accordance with legislation, council policy and procedures, liaising with other council divisions in order to produce accurate and up to date information.
  • Support the 'end to end' processing of all LCHO applications from tenants in accordance with procedures, the statutory scheme and good practice.
  • To collate and issue RTB, Cash Incentive, Shared ownership application packs to tenants on request
  • Monitor and track progress of applications in line with the statutory time frames and bring to the attention of the Lead Home Ownership officer the need for action to be taken linked to; accepting / denying applications, issuing Offers, responses to Offers and completions.

About you

Whilst it is preferred that you will have extensive experience of processing Right to Buy applications 'end to end', it is essential that you have experience of giving accurate advice and guidance to tenants and solicitors acting for tenants on all aspects of the RTB & LCHO processes. You must have experience of collaborative working across services and teams to ensure efficient and effective work-flow in addition to experience of interviewing residents and providing clear and accurate advice in the context of the Right To Buy and home ownership. We are also looking for someone who has experience of responding to customer enquiries in a helpful and positive manner.

It is preferred that you will have sound a sound understanding of relevant policy and strategy

areas, including, but not exclusively:

  • Sound knowledge and understanding of Housing legislation applicable to the statutory Right to Buy scheme.
  • Knowledge of good practice in relation to processing Right to Buy applications with ability to apply knowledge in an operational setting
  • Actual or suspected fraud in the context of RTB applications.

What we offer

We offer a range of Company benefits. These vary according to the business area and role but may include:

  • local government average salary pension scheme
  • free parking (4 days a week) if based at the Civic Centre
  • a 36-hour week for all full-time staff
  • generous holiday entitlement: a minimum 25 days a year (plus bank holidays), rising to 28 days after five years' service. For more senior positions holiday entitlements can rise to a maximum of 36 days
  • career breaks
  • flexible working hours
  • season ticket loan
  • access to a Credit Union
  • access to a wide range of training and courses
  • discount on a variety of Adult Education courses run by the Council
  • payment of professional fees where these are required
  • discounts at council-owned leisure centres and swimming pools at Hillingdon (Uxbridge), Queensmead (South Ruislip), Highgrove (Ruislip) and Botwell Green (Hayes)
  • cycle purchase scheme
  • car sharing scheme
  • 30% discount on green fees at council-owned golf courses

Additional information

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.

Due to an expected high volume of applications, we could close this role early, we therefore recommend you apply as soon as possible to avoid disappointment.