This Vacancy has closed.
Housing Options Team Leader
  • Employer: Tunbridge Wells Borough Council
  • Reference: HHE/22/220203
  • Published: Mon 21/11/2022, 16:31 PM
  • Closing on: Mon 05/12/2022, 17:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £36,822 per year
  • DBS Check: Yes
  • Location: Tunbridge Wells - Town Hall, Kent

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Housing Options Team Leader

Are you interested in joining our expanding Housing Options Team at Tunbridge Wells Borough Council?   Do you take pride in driving service improvement and innovation to ensure that the Council provides an effective, efficient and high-quality housing options service?  

If you answered yes, the post we’re seeking to fill could be for you.

We’re looking to recruit a full time Housing Options Team Leader to manage the Housing Options Advisors, ensuring the officers are carrying out their roles and responsibilities in line with the Council’s statutory homelessness duties under Part 7 of the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017.

The individual should have substantial knowledge in housing and homelessness and experience of delivering a full range of advice on housing options to prevent and relieve homelessness, and an ability to manage complex cases.

Main Responsibilities:

Provide line management to the Housing Options Advisors ensuring that the officers are complying with the Councils’ statutory duties under Part 7 of the Housing Act 1996 (as amended) and relevant case law, including carrying out monthly cases reviews with each officer and auditing of their cases.

Carry a caseload of complex and challenging homelessness prevention and relief cases, which require a multi-agency response, and develop, update and review Personalised Housing Plans for customers. This Plan will ensure that the Council is taking reasonable steps to prevent or relieve homelessness.

Ensure that all statutory S184 homelessness decision letters being issued, which are subject to statutory review proceedings and county court appeal, are legally sound and robust, including keeping letter templates up to date.

Carry out monthly case reviews with the Housing Options Advisors ensuring cases are progressing and decisions being correctly reached in accordance with legislation.

Conduct audits of closed cases of the Housing Options Advisors ensuring compliance with legislation and providing feedback to the caseworkers on any areas of improvement and development with their casework.

Support the Council’s strategic objective of reducing the expenditure on temporary accommodation by ensuring that the Housing Options Advisors are effectively preventing and relieving homelessness.

About you:

We are seeking an experienced housing professional with substantial experience of working in housing options and homelessness.

You must have proven ability to effectively lead and support a team of housing options caseworkers to utilise a range of housing options to prevent homelessness, including means of accessing the private and social housing sectors.

Excellent understanding of Housing legislation including the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017.

Able to manage conflicting priorities with proven ability to meet deadlines, and work well under pressure.

This post is subject to a satisfactory DBS check.

In return we offer you:

Financial: An attractive basic salary within a clear pay structure with the opportunity to influence your own annual salary increase based on your contribution to the role and organisation.

Holiday Entitlement: 26 days annual leave (increasing to 29 days after 5 years continuous Local Government service) plus an additional day in December and bank holidays.  

Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.

Pensions: Membership of the Local Government (CARE – Career Average (Revalued Earnings) Pension Scheme).

Flexibility: The Council operates a hybrid working model with opportunities to work from home and in an office environment, and a flexible working policy subject to the business needs being met.

Personal Development: Invaluable training opportunities for continuing professional development.

Take a look here at all the additional benefits that we offer.

To find out more take a look at the Job Description and Person Specification below. Applicants must be able to demonstrate all essential requirements as listed in the job profile.

For an informal discussion about this post, you can contact Stuart Clifton, Housing Services Manager, on 01892 554608 or

Our competency framework describes what's expected from our employees in terms of attitudes and behaviors. To view our core competencies, click here

Interview Date: Monday, 12 December 2022