This Vacancy has closed.
Renewals Adviser
  • Employer: Notting Hill Genesis
  • Reference: nhg/TP/1216/487
  • Published: Tue 22/11/2022, 9:16 AM
  • Closing on: Tue 06/12/2022, 9:16 AM
  • Working Pattern: Full Time
  • Hours: 35 hours per week
  • Salary: £28224 - £35986 per annum + £28,224 to £35,986 based on experience
  • DBS Check: No
  • Location: Kings Cross

Vacancy Location

More Information

Renewals Adviser


Do you have what it takes to deliver operational excellence in a private property management business? Do you have an amazing attention to detail?

Notting Hill Genesis (NHG) is passionate about giving Londoners the opportunity to love where they live by providing better homes, better connections, and better places.

Folio London is part of NHG and manages the market rent portfolio of over 3,000 properties. Our mission is to inspire, support and champion renters in London by providing more than just a roof over their heads, we provide high quality homes for rent, exceptional service, and ongoing support. We are a commercial business with a social purpose. We maximise rental income by offering exceptional customer service and keeping our running costs to a minimum so we can generate surplus for the Group to reinvest in building affordable homes for Londoners in need.

Folio London is looking for two self-motivated and enthusiastic Renewal Advisors to join our team. We currently have a full time (35 hours) and a part time (20 hours) position available.

Main Responsibilities

The Renewals Advisor is a key role in the Folio Team. You will provide integral support to the Property Management Executives and the wider team to ensure we offer a first-class service to our customers.

In this role you will oversee tenancy renewals and the associated rent increase process, new tenancy administration, mid-term tenant changes and the deposit return and dispute process. You will also ensure the data we hold about our customers and tenancies is in line with the relevant legislation and statutory and regulatory requirements

Central to this role will be your ability to engage with customers and negotiate new rents and tenancy terms with our customers. You will need to be a confident communicator to build the great professional relationships our customers deserve.

Ideal Candidate

The ideal candidate will be someone who is comfortable and confident dealing with our customers whether that be face to face, over the phone or via email.

You will have exceptional attention to detail and organisational skills to ensure that all data collected, reports and KPI information is up to date and accurate at all times, as well as having excellent record keeping skills to ensure a full audit trail exists. This will also ensure that the department is robust in terms of regulatory and legislative compliance and will strive to assist the business to continually improve.

You will be an exceptional communicator with high emotional intelligence to ensure that you can provide a service that is adapted to suit the needs of the people you are assisting and supporting. You will have fantastic negotiating skills which will be advantageous as you will focal player in ensuring Folio continues to maximise its income.

You will be a natural self-starter requiring limited support from colleagues and with an ability to prioritise important and urgent tasks. To get the most out of this role you will be ambitious and hard working with the desire to strategize, learn about and be involved in the management of a portfolio of investment properties.

Interviews will be held on 12, 19 and 20 December 2022.


In return we offer:

  • Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
  • Generous pension scheme
  • Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
  • Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
  • Health cash plan
  • Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
  • Interest free loans: season ticket loan, tenancy deposit loan and training loan
  • Cycle to work scheme 
  • Life Assurance x 4 annual salary

How to apply

  • Applications close at 23:59 on 4 December 2022.

Please apply for this role with us online. If you are not able to apply online, please contact our HR team via to discuss your requirements.