Mobile Locality Officer (Ref: MLO)
Salary up to £25,550.72 p.a.
We are looking for a positive, approachable, enthusiastic team player to join our newly formed mobile locality team.
The team of Mobile Locality Officers will be at the heart of the local community, supporting all neighbourhoods; they will act as an ambassador for the Council, identifying and responding to customer needs, providing support to ensure matters are resolved quickly and efficiently.
The varied duties will include dealing with a wide range of activities including evidence gathering, , responding to customer concerns and taking action to improve the quality of residents’ lives and the environment. Other duties will include undertaking property checks, inspections at a number of locations and delivering documents.
Applicants must have a full, valid driving licence, GCSE level at grade C or above, or NVQ Level 2 in English and Maths and be confident using remote devices such as tablets. They must be flexible problem solvers who are totally committed to customer care and be able to deal with the public diplomatically in difficult situations. They must also be prepared to keep up with new legislation relating to the varied activities in the role and work evenings and weekends. Good local geographical knowledge would be an advantage
The ability to converse at ease with members of the public and provide advice in fluent English is essential in this post.
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).
The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.
We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer.
Details and application forms for all job vacancies are listed on the Council’s website.
Application forms must be submitted online by 15 December 2022 quoting the above reference.
Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.