This Vacancy has closed.
CFRT Advisor (Income Maximisation and Welfare)
  • Employer: Eastbourne Borough and Lewes District Councils
  • Reference: JTP/22/220391
  • Published: Wed 23/11/2022, 11:52 AM
  • Closing on: Fri 16/12/2022, 12:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £22,361 - £23,612
  • DBS Check: Yes
  • Location: Eastbourne Borough and Lewes District Councils, East Sussex

Vacancy Location

More Information

CFRT Advisor (Income Maximisation and Welfare)

Lewes District and Eastbourne Borough Councils

Service Delivery, Income Maximisation and Welfare

Lewes and Eastbourne based

 Customer First Resolution Team Advisors (Income Maximisation and Welfare)

Band C

£22,361 - £23,612

37 hours per week

 We are seeking a customer centric individual to join our Income Maximisation and Welfare team.

The post holders will be responsible for handling incoming contact from our customers ensuring the quick and efficient handling of their enquiry. You will be focussed on managing a range of rule based welfare assessments and income recovery as efficiently and effectively as possible, providing a continuously improving and responsive service for our customers.  This role will ensure the timely and efficient recovery of Council Tax, Business Rates, Rent Arrears, Housing Benefit Overpayment Recovery and Car Parking Penalties and Permits whilst balancing the needs of the customers welfare.

You will have proven experience in customer service, effective communication skills and be a team player. Previous experience of debt recovery is advantageous but not necessary. You will be self-motivated and be able to work under pressure whilst maintaining good attention to detail.

Closing date:  16th December 2022, midday