The Registration service sits within the Customer Services function which is focused on improving and transforming how we deliver services to our customers. The Council has recently invested in the Registration service, which is not only a high profile and fundamental service that we provide, but it comes with a significant responsibility to deliver a high performing, high quality service that deals with some of the most important life events of our customers, births, marriages, and deaths.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
About the role
Reading Registration Service registers around 5,000 births, 2,500 deaths and 300 marriages every year and no two days are ever the same. We work closely with, and are governed by, the General Register Office, part of HM Passport Office, to deliver the service from the Civic Offices. You will be responsible for the timely registration of births, still-births, deaths and marriages within the Borough of Reading and will meet daily with the public to gain the information required by law.
As a Deputy Registrar you will deputise for the Principal Officers registering births, still-births and deaths, issuing and accounting for secure certificate stock, issuing burial and cremation documents and taking payments. We are a busy office so you will need to be highly organised, good at prioritising and have excellent attention to detail whilst delivering a first-class customer experience.
You will report into the Operations Manager, who may assign other duties such as taking notices of marriage and civil partnership, registering marriages, copy certificate production and other general administrative tasks. You can therefore expect to enjoy a varied workload alongside the opportunity to develop your registration career. The Service is serious about investing in its staff and have recently put forward their first candidate for the National Accredited Programme for Registrars.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
You will be experienced in dealing with the public both face-to-face, by email and over the telephone. You will have experience of working with a variety of stakeholder organisations and can demonstrate a confident, polite, and professional manner. Previous experience of registration would be an advantage, but full training will be provided for the right candidate.
Due to the important, legal nature of the role, attention to detail and a high level of accuracy are essential requirements. In addition, good listening and communication skills that demonstrate an ability to deal effectively and compassionately with people from diverse backgrounds is also a key requirement.
You will be a good team player, who can demonstrate a high level of personal accountability, together with a flexible and positive approach. The following will also help you hit the ground running:
- Strong IT and organisational skills and the ability to prioritise work in a busy office environment.
- Good general standard of education, preferably at level 3 or equivalent.
- You must be of smart appearance, appropriate for meeting with the public and attendance at all ceremonies
- The ability to travel throughout the Borough is essential so you must have your own transport and, if applicable, motor insurance must include business use.
Some weekend work is necessary, including attendance at marriages / civil partnerships at other approved premises. This is rota based.
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
This role is office based at the Civic Offices, with an occasional requirement to work at Reading Town Hall, the Crematorium in Caversham and various approved ceremony premises located across the Borough.
A competitive salary alongside a range of benefits including:
- Generous holiday entitlement - 24 days holiday each year plus bank holidays - rising to 32 days after 10 years' service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
- Life Assurance - three times your annual salary (for members of the LGPS)
- On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees
- Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
For more information on this position please contact Bobby Bailey, Deputy Superintendent Registrar and Office Manager at firstname.lastname@example.org
Closing Date:7th December 2022
Interview Date: Week commencing 12th December
Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.