As an Insight & Service Improvement Officer you will be at the forefront of supporting and delivering excellent customer services for the housing service. You will work as part of a small team responding to and resolving Cllr/MP enquiries, FOIs, and complaints across Housing Operations on a day-to-day basis for our customers. You will proactively contribute to identifying continuous improvement initiatives, developing business intelligence to identify changes and solutions and support service improvement projects.
The role will involve working across a range of different areas within the housing operations division and will require the postholder to be able to get up to speed with new information quickly. Excellent written and verbal communication skills, attention to detail and organisational ability are vital for this role. A working knowledge of SharePoint is desirable.
We’re keen to hear from a wide range of applicants who can demonstrate transferable skills so although desirable, previous experience of working within a housing service is not essential. What we’re looking for are:
- Excellent communication skills – both in writing and face to face
- Excellent organisational skills
- Strong research and analysis skills
If you have the skills and experience and a passion for driving customer excellence service improvements, then we would like to hear from you.
For your supporting statement please answer the following question:
Provide examples of how you have demonstrated the three key skills of communication, organisation and research/analysis and explain why you are interested in applying for this role.