This Vacancy has closed.
Hostel Manager x4
  • Employer: London Borough of Hackney
  • Reference: LBH/22/220790
  • Published: Fri 25/11/2022, 14:43 PM
  • Closing on: Sun 11/12/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £39,615 - £40,503
  • DBS Check: Enhanced
  • Location: Hackney

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More about this employer

Hostel Manager x4

The Role:

Hackney is one of Britain’s most exciting and fastest-changing boroughs. We have changed the reputation, not just of the Council, but of Hackney itself. The challenges that have arisen over the last two years have intensified the need for action and we are determined to rebuild Hackney for, and with, our diverse communities.

The Benefits & Housing Needs Service is a very busy service, working with a wide range of residents who need our support to deal with the complex challenges they face. It is also a great place to work, develop and learn. We want to provide a Benefits & Housing Needs Service which is easily understood, fair, accessible and beneficial to our residents. A holistic service that we are proud and confident in delivering. To achieve this ambition we are looking for people who are open, honest and accountable. People who are able to deliver difficult messages with empathy and compassion and those that are keen to seek new solutions and learn through trying.

We are looking to recruit 4 Hostel Managers to work in our Temporary Accommodation Hostels. Hackney manages more than 30 Temporary Accommodation Hostels and we are expanding our provision to meet a growing demand. Temporary Accommodation is a dynamic and pressurised part of the Benefits and Housing Needs Service and we need willing and flexible staff to enable the service to respond to the often complex needs of our customers.

About Us:

We would like to recruit staff who have the knowledge and/or ability to undertake the responsibilities involved in looking after our homeless households who are accommodated in our hostels. This is a customer facing role and it is important that candidates are able to communicate well verbally and in writing.  Living in emergency/temporary accommodation is often a very anxious and uncertain time for customers and it is important that Hostel Managers are able to offer good advice, provide support and have excellent communication skills. 

Whilst you will be part of a larger Hostel team, we need Hostel Managers who are proactive, self-motivated and are able to work with a minimum of supervision. Taking responsibility for ensuring the smooth running of the Hostel buildings and supervising caretaking staff.

The role requires a range of skills including:

- Managing vulnerable residents 

- Enforcing licence agreement conditions 

- Health & safety priorities 

- Ensuring residents move to settled accommodation in a timely manner

- Day to day supervision of caretaker staff 

An enhanced DBS check is required for this role.

Want to know more?  Have a look at the short videos recorded by hostel managers.

We are also hosting a Live Meet and Greet Session on 06 December 2022 at 5,30pm via Google Meet. These sessions will further outline the characteristics required from a successful candidate and to give prospective applicants a chance to ask questions.  We look forward to meeting with you via this link:

Key Accountabilities:

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. 

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

Job Number: HCAA01171

Closing date for applications:  11 December 2022

Interviews: To be held between 17 and 20 January 2023

Hackney Council offers great benefits, for our people, including a range of flexible working options, discounts and other schemes to help you save money and the opportunity to plan for your future by joining the local government pension scheme (more details are available online here: 

Hackney also actively promotes equalities and diversity, find out more here:

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Skills & experience:

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:

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