This Vacancy has closed.
Home Library Service Assistant
  • Employer: London Borough of Hillingdon
  • Reference: PLC00639
  • Published: Mon 28/11/2022, 10:39 AM
  • Closing on: Wed 28/12/2022, 10:39 AM
  • Working Pattern: Full Time
  • Hours: 18 hours per week
  • Salary: £25629.00 - £26913.00 per annum
  • DBS Check: No
  • Location: Uxbridge

More Information

Home Library Service Assistant

About us & the role

Hillingdon is London's second-largest borough. Our staff live across Hillingdon and beyond, with our main council offices at the Civic Centre in the heart of the vibrant Uxbridge town centre. Putting our residents first is at the heart of everything we do, and we are embarking on an ambitious plan to modernise our service offering while sustaining high-quality delivery. Hillingdon Library Service has refurbished or rebuilt all 17 of its buildings and offer more to residents than ever before.

We are looking for a Home Library Service Assistant, reporting into the Weekend Group Manager. This is a part time role and the salary advertised will be pro-rata. Core hours are between 9.30am and 5.30pm worked across 3 days per week which can be flexible in line with service needs.

The Home Library Service is part of the Hillingdon Library Service. During the pandemic the Home Library Service continued to deliver library materials to our residents. The demand for the service grew during this time and continues to increase after the easing of lock down restrictions.

Our borough offers fantastic transport links with the A40, M25, Metropolitan, Elizabeth, and Piccadilly lines, all local to us, so you can easily travel to work.

About the role & the main aspects

This is a rewarding post where you have the opportunity of joining a small team who deliver the library service to residents that are housebound or with limited mobility restricting them visiting their local library.

The main aspects of the role are

You will undertake a range of duties under the direction of the Home and Mobile Library Service Manager, including but not limited to:

  • ensuring the efficient operation of the service in the absence of a manager
  • being responsible for the day to day running operation, dealing with enquires from the public and the wider library service.
  • engaging personally with clients, interpreting their needs and preferences to select and deliver books and other library items to housebound individual residents, sheltered housing and residential homes around the borough, using a council vehicle.
  • running outreach events in care homes and sheltered accommodation, supporting the enjoyment of reading for all.

About you

  • You are a positive and enthusiastic person who is confident working in a customer orientated service.
  • You are someone that wants to make a difference to the lives of our vulnerable residents.
  • To meet the demands of the service, you will have to balance competing demands whilst always ensuring our housebound readers have their lives enriched by your visits.
  • You are a skilled communicator, both verbally and written communication. You must understand the needs of people with disabilities and can adapt your style to ensure your colleagues and the public receive clear, accurate information.
  • You are organised and efficient, able to follow procedures and be flexible with both your time and your problem solving.
  • You are skilled at working in a small team but also able to work alone, keeping the security of housebound residents and the reputation of the council at the forefront of your mind.
  • You can supervise an assistant in their work.

When completing your application for this role, please ensure you answer the below questions on your application;

  • Do you have a full clean driving licence or equivalent?
  • Do you have the ability to drive the delivery van to any locations within the borough?
  • Do you have the ability to move and load trolleys and carry box loads of books within Health & Safety guidelines. This involves bending, stretching, pushing and carrying?

What we offer

We offer a range of Company benefits. These vary according to the business area and role but may include:

  • local government average salary pension scheme
  • free parking (4 days a week) if based at the Civic Centre
  • a 36-hour week for all full-time staff
  • generous holiday entitlement: a minimum 25 days a year (plus bank holidays), rising to 28 days after five years' service. For more senior positions holiday entitlements can rise to a maximum of 36 days
  • career breaks
  • flexible working hours
  • season ticket loan
  • access to a Credit Union
  • access to a wide range of training and courses
  • discount on a variety of Adult Education courses run by the Council
  • payment of professional fees where these are required
  • discounts at council-owned leisure centres and swimming pools at Hillingdon (Uxbridge), Queensmead (South Ruislip), Highgrove (Ruislip) and Botwell Green (Hayes)
  • cycle purchase scheme
  • car sharing scheme
  • 30% discount on green fees at council-owned golf courses

Additional information

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.


Due to an expected high volume of applications, we could close this role early, we therefore recommend you apply as soon as possible to avoid disappointment.